Kundendienstmitarbeiter (German-speaking) - Gemeinsam genutzt - Durhamville, NY, United States - Horizon Group

Horizon Group
Horizon Group
Verified Company
Durhamville, NY, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
We are currently seeking a Customer Service Engineer (m/f/d) to join our team in Durhamville, NY.

As part of our young, international, and agile team, you will play a key role in a rapidly growing startup.

Your strong communication skills, organizational talent, and process understanding will be essential in ensuring high customer satisfaction.


Responsibilities:

  • You will provide support to our existing and new users regarding the GETAWAY platform, ensuring high customer satisfaction
  • You will identify recurring user inquiries and create internal and external resources to improve the efficiency of our service processes
  • You will develop solutions to prevent recurring user inquiries, potentially even on a product level
  • You will closely collaborate with our users, partners, and the GETAWAY team
  • You will lead your own projects to improve customer satisfaction

Qualifications:

  • You have at least 2 years of relevant experience working with users (experience in a mobility startup is a plus)
  • You are diligent, structured, independent, and customeroriented
  • You enjoy communicating, organizing, and working in a team
  • Excellent German language skills (good English skills are a plus)
  • You have solid MS Office skills and a strong technical understanding
  • You have a valid driver's license (Class B)
  • Working in the evenings or on weekends does not deter you

Benefits:
By joining the GETAWAY team, you will make a significant contribution to the mobility revolution in a rapidly growing startup with dedicated colleagues in the heart of
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