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    Manager of Information Technology - Atlanta, United States - Aveanna

    Aveanna
    Aveanna Atlanta, United States

    2 weeks ago

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    Description
    Manager of Information Technology

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    Job Details


    Requisition #:
    195061


    Location:
    Atlanta, GA 30339


    Category:
    IT


    Salary:
    $65,000 - $80,000 per year

    Position Details

    Position Overview


    The Manager of Information Technology Solutions is responsible for supporting sales reps across the company, through maintaining the IT infrastructure and ensuring end-user satisfaction.

    The Manager of Information Technology Solutions will work alongside the sales and IT leadership to understand and support needs for computer operations and production support, systems and database administration, network operations, telecommunications, PC/desktop support and customer service.

    The role ensures systems performance and service level requirements are met; provides in-depth technical expertise for both tactical and operational initiatives.

    Essential Job Functions

    Serve as the go to support desk helper for field sales reps to create IT solutions quickly and efficiently.

    Setup and deploy custom IT equipment.

    Develop solutions to sales related IT issues.

    Provide on-boarding and training support for all users IT needs.

    Create custom reports using conventional data methods.

    Create custom solutions for software systems that will help sales reps in the field.

    Set-up and run regional training events for IT equipment and infrastructure.


    Travel up to 25% to offices across the country to meet with sales team and help establish new IT needs across the company.

    Develop programs and apps that will help our sales team run a more efficient process.

    Work with leadership to provide companywide solutions for IT needs.

    Set deadlines based on customer commitments and business needs; ensure deadlines are met.

    Implement and ensure compliance with IT Systems Management Processes (e.g., ITIL) and Quality programs


    Maintain established service level commitments for services on all technology platforms, including process measurement as well as customer satisfaction measurement.

    Ensure established system procedures, including user ID maintenance, system resource monitoring, system tuning, capacity planning, backup/restore and the appropriate transfer of test systems to production operations and quality assurance

    Identify operational issues impacting service levels and streamline IT processes to provide real-time visibility into infrastructure performance

    Ensure uniform configuration standards for all infrastructure components and application appropriate maintenance activities


    Demonstrate a high level of service delivery and do whatever is necessary, without compromising the integrity of the infrastructure, to ensure customer satisfaction.

    Be cognizant of end user experience with using technologies. Strive for a balance of user friendly and secure environment

    Requirements

    Bachelor's degree in Computer Science, Engineering or Information Technology

    Minimum of 3-5 years of experience in an IT infrastructure support role

    Demonstrated experience working with non-IT professionals delivering IT solutions

    Advanced knowledge of servers, storage, network, operating systems, telecom, system management practices and tools.

    Data center operations experience including capacity planning and forecasting, disaster recovery and business continuity.

    Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills.

    Excellent knowledge of product life cycle, tools, processes and operations planning.

    Proactive, communicative, smart, motivated, organized, results oriented and thrive within a fast-paced highly demanding 24 by 7 environment.

    Demonstrated ability to successfully manage multiple projects/priorities simultaneously.


    Technically fluent and sound in architectural and operational concepts of cloud computing, IaaS, SaaS, networking, enterprise storage systems, backups, internet security, load balancing, directory services, application and infrastructure monitoring, virtualization, automation, databases, disaster recovery, high availability, scalability and web site performance management.


    Fluent in industry standard technologies (such as) from Cisco, EMC, Dell, VMWare, Linux, Microsoft Windows, IIS, MS SQL Server, Data Center Automation Tools, etc.

    Preferences

    Healthcare experience preferable

    Other Skills/Abilities

    Proficient in Microsoft Word and Excel

    Must be able to adhere to confidentiality standards and professional boundaries at all times

    Ability to remain calm and professional in stressful situations

    Attention to detail

    Time Management

    Strong commitment to excellence

    Effective problem-solving and conflict resolution

    Excellent organization and communication skills

    Quick-thinking and astute decision making skills

    Physical Requirements

    Must be able to speak, write, read and understand English

    Must be able to travel

    Must be able to lift 50 pounds

    Prolonged walking, standing, bending, kneeling, reaching, twisting

    Must be able to sit and climb stairs

    Must have visual and hearing acuity

    Must have strong sense of smell and touch

    Environment

    Performs duties in an office environment during agency operating hours

    Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

    Other Duties


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice.


    As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

    Notice for Job Applicants Residing in California )

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