- Ability to act in a Team Lead capacity.
- Ability to manage immediate and project tasks in a busy environment and work closely with team members on workloads.
- Monitoring, assessment, and support of all facets of IT services and end-user computing such as file, print, and application services including storage, and backup, and network services including voice, video, data, and mobile computing.
- Work with cross-platform technical teams, identify gaps, execute remediation plans, streamline processes, and coordinate all technical level and service delivery support activities. Providing technical support in the diagnostic and restoration of IT services.
- Collaborate with engineering and service management teams to ensure proper deployment and monitoring of IT security policies.
- Collaborate and lead engineering efforts that directly impact end-user computing performance, including end-point imaging, encryption, mobile data management, local data management, etc.
- Identify areas of improvement to improve service performance, stability, and costs.
- Collaborate with engineering and service management teams to ensure operational acceptance of all new services and technology following ITIL methodologies.
- Adhere to Global Infrastructure Operations Standards, Policies and Procedures.
- Lead in continuous improvement of the design and ongoing development of IT services and their associated technology and support processes across the user community.
- Provide responsive action to any high criticality operational incidents occurring during agreed levels of service, e.g., 24x7 and follow-up critical incident management support.
- Previous experience acting in a Team Lead capacity.
- 5+ years' experience in a 24/7 high-availability environment that includes application hosting, voice and data networks, security management, and information protection a plus.
- Successful track record of collaboration with teams that deliver on operational priorities.
- Experience providing on-site and remote technical support for IT infrastructure and end-user services.
- Understanding of ITIL and governance policies and associated processes.
- Ability to work in a virtual global team environment across all time zones.
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Sr. Analyst, Enterprise Technology
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Warner Bros. Discovery, Inc. Atlanta, United StatesWelcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, were not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDs Technology, Analyst, Enterprise, Ope ...
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Sr. Analyst, Enterprise Technology
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Warner Bros. Discovery Atlanta, United StatesWelcome to Warner Bros. Discovery... the stuff dreams are made of. · Who We Are... · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of i ...
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Sr. Analyst, Enterprise Technology
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Sr. Analyst, Enterprise Technology
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Technology Analyst Program
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Fiserv Alpharetta, United StatesYou deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything ...
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Information Technology Support Analyst
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Sr. Analyst, Enterprise Technology
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WarnerMedia Atlanta, United States Full timeWelcome to Warner Bros. Discovery... the stuff dreams are made of. · Who We Are... · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of ic ...
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Regions Bank Atlanta, United StatesThank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, ...
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Georgia System Operations Corporation Atlanta, United StatesJob Description · Job DescriptionPosition Highlights: · Challenging and exciting ground-floor opportunity to provide operational support for the power grid and rural broadband expansionBe part of building the internet in Georgia - support core Internet links to entire cities · No ...
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Chick-fil-A Atlanta, United StatesOverview · The Chick-fil-A Support Center is launching a new project-based role that is part of the Experience & Delivery team within the Digital Transformation & Technology department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. T ...
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Chick-fil-A Atlanta, United StatesOverview: · The Chick-fil-A Support Center is launching a new project-based role that is part of the Experience & Delivery team within the Digital Transformation & Technology department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. ...
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Chick-fil-A Atlanta, United StatesOverview: · The Chick-fil-A Support Center is launching a new project-based role that is part of the Experience & Delivery team within the Digital Transformation & Technology department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. ...
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Simple Solutions Atlanta, United StatesSr SAP Lead EWM Analyst - Hybrid 2 days/week · Atlanta, GA – Hybrid ( 2 days a week on site) · 6+ months · Responsibilities · Reviews, analyzes, and evaluates user needs to create system solutions that support organizational needs. Supports management in the design of processes a ...
Lead Information Technology Analyst - Atlanta, United States - BlueSky Resource Solutions
Description
JOB FUNCTIONS:
Education:
