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Field Operations Director - Providence, RI, United States - Onward We Learn
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Description
As a member of the program services team, the Program Operations Specialist works with the Chief Program Officer (CPO) and program-level Directors to support all the moving parts involved in delivering Onward We Learn full suite of programs.
The Program Operations Specialist will provide core operational and logistical support to Onward We Learn High School and Post-Secondary teams for in-person, hybrid, and virtual programs.
The Program Operations Specialist will manage key components of program planning, reporting systems, and student attendance systems. The Program Operations Specialist will also support operations for part-time staff and Saturday programming.PROGRAM OPERATIONS AND LOGISTICS 40%
Identify, recommend, and implement process updates and improvements that support more efficient operations. Provide part-time staff with logistics and materials needed to run programs
Prepare run of the show preparation documents as required
Coordinate and plan key program details and aspects such as purchasing of supplies, transportation, technology, and food from program conception to completion Ensure orders are executed in a timely fashion.
Communicate with vendors, venues, and facilities contacts, as appropriateIn Coordination with Directors, the Chief Program Officer, and Chief Financial Officer, plan programs to ensure compliance with insurance, legal and health, and safety obligations
Proactively handle arising issues and troubleshoot any emerging problems during the program planning phase
Assist with transporting programs materials and supplies as requested
# PROGRAM QUALITY IMPROVEMENT – 30%
Utilize technology to assist teams with program recruitment and registration. Regularly monitor registration to inform recruitment strategies and provide registration updates to teams.
Utilize organizational program planning and program review tools
Oversee key transactional components of the data system, including contact logs, advisor attendance, program databases, etc.
Monitor and communicate with Post-Secondary and High School Directors about staff compliance with paperwork requirements
Support the ongoing refinement of the Onward We Learn student database and program management system as needed
Provide regular management services & on-site support for the Onward We Learn's Saturday programming.
Manage and analyze database information and use it to provide strategic direction and information to advisors about recruitment efforts, enrollment, programming, etc.
# In coordination with Directors, participate in the budget monitoring process to ensure that program costs remain within budget.In collaboration with the Chief Program Officer provide guidance and support to advisors when Directors are out of the office.
Collaborate with key staff to plan and deliver high-quality college access programs to Onward We Learn students and families.
Provide orientation and training for new hires as appropriateCollaborate with staff organization-wide, including admissions, family engagement, MS programs, and learning and development to create a seamless programming experience for students and their families.
Manage alumni outreach and engagementHigh energy level, time and multiple tasks management, organizational skills, and strong interpersonal skills are a must.
Demonstrated knowledge of the program and/or event planning and service delivery.
Ability to positively support teams to identify their needs and assist with details of program planning
Ability to manage multiple projects simultaneously
Ability to develop, plan and implement short- and long-term goals
Advanced knowledge of Microsoft Excel, proficient in Office 365
Ability to embrace and manage change.
Preference will be given to qualified candidates with bilingual fluency (English/Spanish).
Ability to learn new software and technologies
Knowledge of program planning, budgeting
Candidates must possess a bachelor's degree
A minimum of three years of work experience in education, youth development, and/or program or event management
Each employee of Onward We Learn is expected to demonstrate the following in the regular performance of his or her job duties:
Active participation in efforts geared toward directing and improving the overall operations of Onward We Learn, such as strategic planning, organizational development, and performance improvement.
Sense of ownership and pride in personal performance.Adherence to all existing company policies and procedures.
Please apply online here and submit a resume and cover letter that details how your skills and experience meet the requirements of this position Applications will be accepted until the position is filled.
Onward We Learn is committed to diversity and a workplace environment that respects, appreciates, and values employees from all backgrounds.
Onward We Learn is committed to recruit, hire, and promote individuals without regard to race, color, religion, national origin, sex, sexual orientation, age, physical or mental disability, or veteran status.
This policy applies to all terms, conditions, and privileges of employment including recruitment, hiring, orientation, training, placement and employee development, promotion, transfer, compensation, benefits, layoffs, termination, and retirement.