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Se, Residence Hall Desk Assistant, St/ws9841
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Front Desk - Prescott, United States - Residence Inn by Marriott, Prescott
1 week ago
Description
Job Description
Job DescriptionDescription:Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner. Work as a team member with employees at hotel and other properties. MUST have customer service experience.
Requirements:DUTIES AND RESPONSIBLITIES:
Report to work on time, in proper and clean uniform, including name tags.
Handle all duties according to company policies and procedures.
Be knowledgeable about daily hotel operations, check bulletin boards and be up to date with all changes, new procedures and events
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
Conduct property walks.
Perform guest registration and room assignment and accommodate special requests of all customers.
Be knowledgeable about Marriott Rewards and other frequent traveler programs
Answer the phones within three rings in a professional manner
Follow all cash handling and banking procedures to check out all guests efficiently. Running Express Check Outs at night.
Operate Property Management Systems, take same day reservations and know how to enter a reservation
Handle mail and messages properly and on a confidential basis
Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
Assist all guests in problems and questions as required
Assist team members in their jobs to ensure that all jobs are done on time
Assist in Breakfast set-up each morning.
Have knowledge about all emergency procedures and know how to act on them
Be flexible in regard to work schedule
Have knowledge about the city, the local area and attractions to provide the guest with all requested information
Ensure proper credit when checking out guests and provide the guests with a 0 balance invoice
Follow all cash and end of day procedures
When leaving the front desk area, it is mandatory to lock your cash drawer and log off the PMS
Other duties as assigned
DESIRED QUALIFICATIONS:
Must be reliable; willing to work weekends and holidays.
Must be able to deal with the public in a professional and courteous manner
Must be able to communicate with all managers, supervisors and team members
Able to handle conflict situations in a professional manner
Must be a self-starter
Must be physically fit and have the ability to bend, stoop and lift.
We are a drug free working environment. If given the opportunity to work on our team you must first past a drug test.
