- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4-year experience in the sales and marketing or related professional area.
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 year experience in the sales and marketing or related professional area.
- Works with General Manager to ensure understanding of sales strategy and effective implementation of this strategy.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment.
- Assists with the development and implementation of promotions, both internal and external.
- Ensure marketing communications support regional, market, and hotel business objectives and goals
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.
- Identifies, qualifies and solicits new group/catering business to achieve personal and property's revenue goals.
- Monitors all day-to-day activities of direct reports.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Manages Field Marketing Internal Channel process
- Ensure marketing information provided to the properties is accurate, complete, timely, and enables hotels to meet or exceed guest expectations
- Upload images and maintain property digital assets and job files
- Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites, social media channels).
- Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
- Assists Revenue Management with completing accurate three period projections.
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Empowers employees to provide excellent customer service.
- Observes service behaviours of employees and provides feedback to individuals.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Participates in and practices daily service basics of the Aloft brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Develops and manages relationships with key stakeholders, both internal and external.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships
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4 weeks ago
Description
Aloft Brussels Schuman is a bold new hotel featuring loft-inspired design for a breezy stay in the Capital of Europe.
Stroll out the door and you are steps from the European Commission in the heart of Brussels's stylish city center.
Meet & mingle with friends at our w xyz(SM) bar, grab a sweet, savory, or healthy snack from re:fuel by Aloft(SM), our 24/7 pantry, or play in our re:mix(SM) lounge.
Plus, you can always stay connected with complimentary hotel-wide wired and wireless Internet access Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, an oversized showerhead, custom amenities by Bliss Spa, and more.
Our plug & play connectivity station charges all your electronics and links to the 42" LCD TV to maximize work and play.
As a Sales & Marketing Manager you'll develop and execute sales and marketing strategies and plans to ensure targets are met and goals are achieved.
Regularly sell bedrooms, meeting rooms and restaurant & bar through direct client contacts, vendors, travel agents, tour operators, Marriott Sales Team and other partners.
Type:
Sales and Marketing
CDI
Contrat:
Langue(s):
Education and Experience
CORE WORK ACTIVITIES
Supporting Developing & Executing Sales & Marketing Strategies
