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Plano

    Release Manager and ITSM Specialist - Plano, United States - VDart Inc

    VDart Inc
    VDart Inc Plano, United States

    3 weeks ago

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    Description

    Job Description

    Job Title: Release Manager and ITSM Specialist

    Location: Plano, TX - Onsite

    Duration / Term: 12 months Contract

    Job Description:

    Responsible for ensuring smooth and efficient software release deployments. Work closely with Development, DevOps, and QA teams to guarantee high-quality releases while minimizing risks and downtimes.

    Duties:

    • Collaborate with development teams and product owners to plan and schedule releases based on project timelines and business requirements.
    • Manage the release calendar and coordinate with stakeholders for smooth deployments.
    • Establish release processes and best practices to maintain an efficient deployment pipeline.
    • Oversee configuration management processes to document all components and dependencies.
    • Facilitate change management procedures and evaluate impacts before deployment.
    • Improve automation scripts and workflows for optimized release efficiency.
    • Conduct post-release reviews to identify opportunities for improvement.
    • Implement strategies for software release rollouts, minimizing impacts on production environments.

    Ideal Qualifications:

    • 3+ years experience in release management, deployment automation, and change management in a cloud-based environment.
    • Familiarity with Canary Region deployment strategies and related tools for effective rollouts.
    • Experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD) and version control systems (e.g., Git).
    • Understanding of cloud platforms and mobile application deployment processes.
    • Ensure ITSM practices are followed across key areas such as Incident, Problem, and Change Management.
    • Proficiency in scripting and automation to streamline workflows.
    • Knowledge of configuration management tools and infrastructure-as-code principles.
    • ITIL Certification (version 4) required.
    • Knowledge of ITIL best practices.
    • Experience with JIRA Service Management and ServiceNow.

    Key Skills: Release Management, Incident Management, Problem Management, ITSM, ITIL, JIRA

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