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    Senior Specialist - Dallas, United States - HCL Technologies Ltd.

    HCL Technologies Ltd.
    HCL Technologies Ltd. Dallas, United States

    1 week ago

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    Description
    Job Description (Posting).

    IT Depot Job Description & Requirements


    Position:
    IT Depot Warehouse Specialist


    The IT Depot Warehouse Specialist is primarily responsible for working in the Depot location accepting incoming hardware orders, processing and packing orders, counting and scanning hardware inventory, restocking shelves and ensuring orders are shipped in a timely manner.

    Facilitating software requests, interface with other it groups and assist other IT functions as needed.


    The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.

    Key Responsibilities to include but are not limited to:
    5-7 Years Experience in IT and\\or overall inventory management

    Hardware Inventory Management including replenishment practices

    Peripheral Inventory Management including replenishment practices

    Basic hardware knowledge of Dell Laptops and Desktops of various models and equipment compatibility

    Collaborating with IT vendors and Procurement to facilitate processing of hardware and software requests.

    Interacting with IT desktop support personnel relating to hardware and software requests.

    Strong communication skills and interpersonal skills

    Exposure to working in a warehouse environment

    Demonstrated experience in managing their time and priorities

    Experience with working in Atlassian JIRA and Maximo application is a plus

    Experience with ITSM (IT service management) tools

    Experience working with Microsoft Excel is a plus

    Experience with working in an asset tracking database

    Experience with imaging laptops and desktops with Windows 10

    Vendor Management

    Ability to self-manage and prioritize tasks based on the needs of stakeholders

    Must be HIGHLY organized


    Job Requirements:
    Associate or Bachelor s degree or equivalent experience (i.e. 5+ years experience working in a warehouse with computers and hand held scanners

    5+ years experience in Microsoft products. Proficient in working with MS Word, Outlook, Excel and working knowledge of PowerPoint

    MS Certifications are a plus

    Basic knowledge IT hardware and Apple IOS devices a plus

    Working with IT vendors, technical knowledge of current protocols, operating systems, and standards

    Strong written and oral communication skills

    Analytical and problem-solving abilities, with keen attention to detail

    Self-motivated and directed, with the ability to effectively prioritize and execute

    Experience working in a team-oriented, collaborative environment

    Strong customer-service orientation with a focus on customer satisfaction

    Highest degree of professionalism and integrity

    Ability to research and test new technologies and solutions

    Time management and organizational skills

    (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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