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    Project Manager - Los Angeles, United States - ProSearch

    ProSearch
    ProSearch Los Angeles, United States

    2 weeks ago

    Default job background
    Legal
    Description

    POSITION OVERVIEW: A ProSearch Project Manager is an expert case consultant for a portfolio of matters from a single or multiple clients. A PM supports, works directly with, and helps clients and their counsel to identify the most appropriate solutions, design, and document workflows for each matter. A PM is responsible for high level management, delegation, and execution of day-to-day eDiscovery project tasks. The role involves concurrently managing multiple projects of varying complexity requiring consistent discretion and independent judgement.

    A PM collaborates with attorneys, paralegals, IT personnel, and other members of the case team. A PM is forward thinking and anticipates consequences in order to set expectations and provides regular project updates to ensure the successful completion of eDiscovery matters. A PM also performs project engineering work as necessary and coordinates with client solutions on complex data issues. A PM oversees a team of Project Specialists and are actively involved in mentoring, training, and delegating projects to their assigned team.

    RESPONSIBILITIES:

    CLIENT AND PROJECT MANAGEMENT:

    • Provides end-to-end oversight of highly complex eDiscovery matters and serves as primary client point of contact.
    • Assists with junior Project Manager (PM) and Project Specialist (PS) communication.
    • Defines, communicates, implements, and monitors quality standards on all project deliverables.
    • Plans and manages internal and external project communications, ensuring effective exchange of the project information and deliverables.
    • Continuously monitors multiple projects to ensure deadlines and project requirements are met.
    • Supports and exceeds client, counsel, and stakeholder expectations.
    • Consistently and proactively communicates with clients and ProSearchers.
    • Escalates issues to the Engagement Manager (EM), Consulting Project Manager, client/counsel and other relevant ProSearchers, and proposes solutions to those issues.
    • Works with third party vendors to support client engagement and identify and propose ways to improve tool/workflow and understands pricing models.
    • Develops strong client relations through collaborative, expert consultative service.
    • Accountable for completing the tasks and projects by delivering on scope, schedule, and quality.
    • Comfortable using video conferencing to present, conduct training, as well as to collaborate and generate results when working remotely.

    TECHNICAL MANAGEMENT:

    • A complete understanding of client's data and its importance.
    • Emphasis on the importance of production; everything a PM3 does leads to flawless production every time.
    • Expert understanding of Relativity or other litigation databases.
    • Expert understanding of team delivery and ProSearch's internal processes.
    • Provides expert and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
    • Serves as expert on ProSearch's tools and proprietary offerings.
    • Generates and distributes reporting metrics for processed requests on a regular basis with a high-level understanding of how metrics impact clients and ProSearch business.
    • Prepares reporting and key metrics for client.
    • Applies advanced analytics and predictive coding.
    • Works closely with PS's and the linguistics team.
    • Stays up to date with industry best practices.
    • Responsible for supporting the application of advanced analytics and predictive coding technologies including data qualification, workflow design and management, and statistical reporting.

    BUSINESS AND TEAM LEADERSHIP:

    • A PM performs continuous training and mentoring of PMs and PSs.
    • Understanding and shaping how business decisions affect the client, the engagement team, and ProSearch.
    • Understanding team utilization and the profitability drivers of the business.
    • Demonstrating deep subject matter expertise and effective communication of the value of ProSearch's style of project management.
    • Performing in a manner that accomplishes the team's mission while effectively navigating the dynamics of interaction with their supervisors, peers, and subordinates.
    • Navigating complex social relationships and environments in a professionally productive manner.
    • A PM develops, supports, and manages relationships with internal teams.

    GENERAL LEADERSHIP AND MANAGEMENT RESPONSIBILITES:

    • Communication: Model courteous, clear, complete, and concise communication.
    • Conflict Resolution: Seeks to understand the perspective of other individuals and teams and works to solve conflict collaboratively; respectfully directs concerns to an individual before escalating elsewhere in the organization.

    QUALIFICATIONS (KNOWLEDGE, SKILLS, AND EXPERIENCE):

    • Bachelor's degree or equivalent experience.
    • Expert level Relativity experience preferred, Relativity Certified Administrator (RCA+) and other certifications are highly valued.
    • Demonstrated understanding of the litigation lifecycle and EDRM.
    • Experience with eDiscovery software (processing & hosting).
    • 5 plus years of client‐facing expert level project management experience at a consultancy, law firm, or service provider.
    • Strong customer service, follow‐up, and problem-solving skills.
    • Ability to communicate complex technical solutions to non-technical audiences and translate client requests to technical teams.
    • Ability to deliver in a fast-paced team environment.
    • Manages and prioritizes multiple projects.
    • Excellent written and verbal communication skills.
    • Excellent presentation skills.
    • A positive attitude.
    • Knowing when and how to ask for help.
    • Ability to establish and maintain focus.
    • Advanced time management, planning and organization skills.
    • Ability to work extended hours as needed when client project loads increase.

    PHYSICAL REQUIREMENTS:

    • Repetitive movement of hands and fingers-typing and/or writing.
    • Have close visual acuity to perform an activity such as: viewing a computer terminal, extensive reading.
    • Occasional standing and walking.

    The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

    Compensation: $102,000 - $160,000

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