Jobs
>
Crockett

    Product Support Engineer - Crockett, United States - Nobi Smart Lamps

    Nobi Smart Lamps
    Nobi Smart Lamps Crockett, United States

    2 weeks ago

    Default job background
    Description


    About Nobi USANobi USA is a leading AgeTech company and developer of the Nobi Smart Lamp committed to empower elderly and their loved ones as well as senior care providers by providing discrete technology and smart solutions to deliver best care when needed and not when unwanted.

    We pride ourselves on delivering exceptional products and services to our customers while fostering a collaborative and innovative work environment.

    If the following job requirements and experience match your skills, please ensure you apply promptly.

    Job DescriptionWe are seeking a highly motivated and skilled Product Support Engineer (PSE) to join our dynamic team.

    The PSE will be a technical resource to the wider Nobi team and needs to understand a broad set of technical domains ranging from residential electrical wiring design to Linux CLI.

    The PSE will also be accountable for maintaining solution viability and customer support experiences. (e.g. upgrades, repairs etc.) The successful candidate will play a crucial role in transforming customer requirements into efficient and effective solutions within tight deadlines.

    The PSE will be responsible for designing and supporting custom solutions that empower our customers to deliver market leading care.


    Responsibilities:
    Troubleshoot and resolve technical support issues related to solution configuration, delivery and maintenance for Nobi hardware and software.

    Effectively manage our service desk application to document and track customer cases from initial report to resolution, maintaining detailed records of technical issues and solutions.

    Provide technical expertise in integrating requirements, design, and technology, and ensuring appropriate infrastructure and system functionality.
    Implement system configuration changes for new projects and developments.
    Assist in the creation and updating of support documentation, FAQs, user manuals, and project as-built records.
    Diagnose limitations in existing solutions affecting customer success, recommend enhancements, and propose effective solutions for configuration, delivery, and support.
    Collaborate with Product Development to compile and publish release notes.
    Assist in testing, staging, and repairs of products as needed.
    Provide additional support to install partners and customers, including project design, training, and escalation support.

    Collaborate with Customer Success, Product Development, Marketing, and Management on strategic projects and activities including planning and deploying new products based on customer requirements and feedback.

    Utilize various ERP and database tools for regular tasks.
    Stay up to date with new technology developments, both internal and external.
    Perform other duties as assigned.

    Qualifications5+ years of relevant experience in product support, computer science, electrical engineering IoT or smart lighting engineering.3+ years of relevant experience managing Level I & II support for a network connected technology solution.

    Strong understanding of both hardware (cameras, microphones) and software (AI, mobile applications) components.
    Expertise in establishing and troubleshooting Wi-Fi connections, including a thorough understanding of Wi-Fi standards, frequency bands and authentication methods.

    Deep understanding of electrical circuits and systems, as well as the ability to troubleshoot and resolve electrical issues related to IoT devices, software applications, and network configurations.

    Knowledge of industry standards and regulations related to electrical safety, data privacy, and security principles relevant to IoT devices.
    Ability to read and interpret technical documents, write routine reports and correspondence, and effectively communicate in group settings.
    Knowledgeable in the construction contracting industry, with specific experience in construction processes and cycles.
    Strong verbal and written communication skills for interacting with customers, team members, and partners.
    Proficient in Microsoft Office, Google Workspace, ERP systems, and service desk tools.
    Nice to haveUnderstanding of user interface (UI) and user experience (UX) principles for mobile applications.
    Experience with AI-based products or services.
    Familiarity with running basic commands through the Linux command-line: ssh, tcpdump, ping etc.
    Experience with change management methodologies (e.g. ADKAR).Experience in the long-term care or intellectual and developmental disability care markets.
    Physical RequirementsAbility to safely and successfully perform essential job functions, including meeting productivity standards.
    Willingness to travel long distances and perform tasks on-site.
    Ability to carry objects, climb ladders, and install, maintain, or repair equipment safely and effectively.


    Salary Range :
    $85,000-95,000Benefits401(k)401(k) matchingHealth, Dental and Vision insurancePaid time offParental leave (if applicable)

    ScheduleFull-Time40 hour work weekPotential for working "on-call" shiftsMonday to Friday (with occasional nights and weekends)Supplemental pay typesBonus payAbility to commute/relocateHouston, TX 77024:
    reliably commute or planning to relocate before starting work (Preferred)

    ApplicationInterested? Send resume and cover letter to:
    are looking forward to having you join our amazing team
    #J-18808-Ljbffr
  • RedRiver Systems, LLC

    IT Support Engineer

    2 weeks ago

    RedRiver Systems, LLC Crockett, United States

    IT Support Engineer Tier 1 & 2 Bilingual Japanese and EnglishEmployment Type: · Direct-HIREWork Environment: · 100% ON-SITEWork Location: · Houston, TX Westheimer Rd & Sage Rd)Not accepting 3rd Party Candidates at this time / No Sponsorship is being offered Now or in the Futur ...

  • RedRiver Systems, LLC

    IT Support Engineer

    1 day ago

    RedRiver Systems, LLC Crockett, United States

    IT Support Engineer Tier 1 & 2 Bilingual Japanese and English · Employment Type: Direct-HIRE · Work Environment: 100% ON-SITE · Work Location: Houston, TX Westheimer Rd & Sage Rd) · Not accepting 3rd Party Candidates at this time / No Sponsorship is being offered Now or in th ...

  • Plastometrex

    Support Engineer

    2 hours ago

    Plastometrex Crockett, United States

    Working within the Technical Support Team, you will carry out the training, installation and servicing of our innovative Portable PIP (Profilometry-based Indentation Plastometry) system. The successful candidate would need to be based in Houston, Texas, and be prepared to travel ...

  • Premier Group Recruitment

    Technical Support Engineer

    1 week ago

    Premier Group Recruitment Crockett, United States

    Technical Support Engineer · Ready to make your application Please do read through the description at least once before clicking on Apply. · Houston, TX (onsite)$20 - $25 p/hA software company located in Houston is now looking for a Technical Support Engineer to join their grow ...

  • Premier Group Recruitment

    Technical Support Engineer

    4 days ago

    Premier Group Recruitment Crockett, United States

    Technical Support Engineer · Ready to make your application Please do read through the description at least once before clicking on Apply. · Houston, TX (onsite) · $20 - $25 p/h · A software company located in Houston is now looking for a Technical Support Engineer to join th ...

  • Intec Select

    Application Support Engineer

    1 week ago

    Intec Select Crockett, United States

    Application Support Engineer – Openlink Endur - $125,000 - $150,000 + Bonus (Total Comp - $170k - $180k) – Houston – Trading · All potential candidates should read through the following details of this job with care before making an application. · Overview:A market leading orga ...

  • Intec Select

    Application Support Engineer

    4 days ago

    Intec Select Crockett, United States

    Application Support Engineer – Openlink Endur - $125,000 - $150,000 + Bonus (Total Comp - $170k - $180k) – Houston – Trading · All potential candidates should read through the following details of this job with care before making an application. · Overview: · A market leading ...

  • A&O IT Group

    Desktop Support Engineer

    23 hours ago

    A&O IT Group Crockett, United States

    The role: · Handle Incidents and Service Requests and near desk IT support; · Provide services to End Users that include the following: · End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs, · Collaboration and Communication services and devi ...

  • Nobi Smart Lamps

    Product Support Engineer

    4 days ago

    Nobi Smart Lamps Crockett, United States

    About Nobi USA · Nobi USA is a leading AgeTech company and developer of the Nobi Smart Lamp committed to empower elderly and their loved ones as well as senior care providers by providing discrete technology and smart solutions to deliver best care when needed and not when unwan ...

  • A&O IT Group

    Desktop Support Engineer

    2 weeks ago

    A&O IT Group Crockett, United States

    The role:Handle Incidents and Service Requests and near desk IT support;Provide services to End Users that include the following:End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,Collaboration and Communication services and devices including sm ...

  • Q-mation Inc

    Senior Technical Support Engineer

    2 weeks ago

    Q-mation Inc Crockett, United States

    Q-mation is growing We're looking for a Technical Support Engineer with a niche for computer software and automation. · Do you have the skills to fill this role Read the complete details below, and make your application today. · Responsibilities/requirements include but aren't ...

  • I.T. Matters, Inc.

    Onsite Technical Support Engineer

    2 weeks ago

    I.T. Matters, Inc. Crockett, United States

    "Whatever I.T. takes, we'll fix I.T." · If you think you are the right match for the following opportunity, apply after reading the complete description. · I.T. Matters, Inc. founded in 2012, is an MSP serving SMB in the greater Houston area. We are expanding and looking to gro ...

  • I.T. Matters, Inc.

    Onsite Technical Support Engineer

    4 days ago

    I.T. Matters, Inc. Crockett, United States

    "Whatever I.T. takes, we'll fix I.T." · If you think you are the right match for the following opportunity, apply after reading the complete description. · I.T. Matters, Inc. founded in 2012, is an MSP serving SMB in the greater Houston area. We are expanding and looking to gro ...

  • Brunel

    Project Engineer

    3 days ago

    Brunel Crockett, United States

    Stephanie Jones · (XXX) XXX-XXXX · Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. · Job Title: Senior Engineer, Project (contract) · Location: Houston, TX · What You'll Be Doing: · The Senior Project ...

  • Air Liquide

    Electrical Engineer

    1 day ago

    Air Liquide Crockett, United States

    Electrical Engineering is recognized within Air Liquide as a Core Technology and is expected to provide in house expertise on all electrical matters. This position operates on a North American basis for operations and projects support. · Read the overview of this opportunity to ...

  • Spencer Ogden

    Senior Project Engineer

    3 days ago

    Spencer Ogden Crockett, United States

    POSITION OVERVIEW · The Senior Project Engineer will be based in Houston and will report directly to the Engineering · Manager. The Project Engineer is a member of one or more Project Management Teams (PMT) and · provides multi-discipline engineering support related to project ...

  • Technical Staffing Resources

    Environmental Engineer

    2 weeks ago

    Technical Staffing Resources Crockett, United States

    KBR is seeking a dynamic Environmental Engineer to join our team This is an amazing opportunity so don't miss the chance, apply today · Do you have the right skills and experience for this role Read on to find out, and make your application. · Job Description · Candidate must ...

  • IntagHire

    Senior Data Engineer

    1 week ago

    IntagHire Crockett, United States

    Senior Data Engineer (Python/SQL) - · Onsite in Houston, TX. · The following information aims to provide potential candidates with a better understanding of the requirements for this role. · No C2C please. Permanent position with full benefits.The Senior Data Engineer (Python/ ...

  • McDermott

    Sr. Structural Engineer

    4 days ago

    McDermott Crockett, United States

    Job Description: · Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. · Company Overview · People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives ...

  • McDermott

    Principal Structural Engineer

    4 days ago

    McDermott Crockett, United States

    Job Description: · Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. · Company Overview: · People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives ...