Tier 2 - Reston, VA
4 weeks ago
Job summary
This job provides USGS Online Support to public and business partners through phone email and fax for sales support of USGS products and Park Passes.
Responsibilities
- Provide Call Center and Customer Service support for the Product Sales and Park Pass Program.
- Routine Duties/Job Requirements: High school or general equivalency diploma Experience in customer service roles Proficient with computers and software such as Microsoft Office Excellent written verbal communication abilities interpersonal skills Exemplary customer service skills Online Chat using USGS chat tools Ability to use tools reports from the inventory system to answer customer questions Reports include open orders credit blocks open deliveries incomplete orders open invoices Ability to handle demanding customers with patience professionalism Able to thrive in a fast-paced environment As time permits Staff can help with other activities including processing Park Pass requests that were mailed in through the United States Postal Service USPS This position includes health care retirement benefits Company paid time vacation days as well as paid Government holidays .
Job description
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