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Learning Specialist - Mt Laurel, United States - Holman Inc
Description
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people.Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better.
To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things – about ourselves and each other.We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported.
It's The Holman Way.At Holman, your total compensation goes beyond your paycheck.
To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.
Below is a brief overview of these programs (programs may vary by country or worker type):Health Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
Retirement Plan
Paid Time Off
Tuition Reimbursement
What will you do?
Responsible for planning and development of onboarding and training curricula, programs, and materials, that position employees for optimal performance and a seamless customer experience across our buyers' journey.
Establishes training needs, action steps, learning objectives, and project timelines for classroom, self-paced and blended learning including instructional eLearnings, and other learning tools and resources.
Performs training needs analysis. Gathers information about needs by collecting data about the learners and/or organizational performance requirements.Works collaboratively with Instructional Designer, using a variety of techniques for determining the instructional content of courses, curricula and programs incorporating sound principles of adult learning theory, ensuring that program design accommodates different learning styles.
Collaborates with key stakeholders to provide guidance, support and ensures training best practices are upheld for training created by other departments for the benefit of Sales teamsUses a variety of learning technologies to achieve desired learning outcomes.
Develops instructional materials/assets including participant guides, instructor guides, presentations, skills assessments, and job aids.
Identifies opportunities and knowledge gaps in new hire onboarding as well as Sales performance, and provides recommendations and executes to best address those needs.
Demonstrates ownership of assigned training request, applying a project management mindset to setting and enforcing touchpoints and deadlines. Follow up with identified stakeholders to ensure timely completion of associated deliverables.Plans, coordinates and facilitates training meetings with internal customers and/or internal partners, as needed.
Applies branding and style guidelines along with best practices to deliver the right content in the right format; supports continuous improvement for ongoing refinement.
Exhibits consistent quality of work, including clear, concise and grammatically correct writing.Performs instruction, internal training facilitation, and third party training coordination as needed.
Prepares training status reports, exhibits, memoranda and training procedures as required.
Works collaboratively with Content team for consistency and efficiency in messaging and knowledgebase management.
Remains current on developments in training and adult learner methodologies including technology enhancements and attends periodic seminars, forums, and meetings to ensure currency of education.
Demonstrates ongoing proficiency in subject matter knowledge including Holman Enterprises and Fleet & Mobility, products and services, technology advancements, as well as industry and competitive differentiation.
Exhibits absolute discretion and professionalism with sensitive information.Provide support for peer job responsibilities on an as-needed basis, included but not limited to vanity email coverage, survey creation, and onboarding scheduling.
Perform all other duties and special projects as assigned.What are we looking for?
Bachelor's degree required
A degree in organizational development or related field preferred
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.) and Zoom
2-4 years' experience in customer service required.
1- 3 years' experience in training, facilitation, and developing learning courses and programs preferred.
Possess knowledge and experience in instructional design
Possess strengths and experience in presenting and/or training small to large size groups.
Experience with Articulate 360, Rise, Camtasia or other design software a plus.
Experience in Survey Monkey and Mach Form a plus
Exceptional writing & communication skills
Experience with video editing a plus.
Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
Requires excellent presentation and facilitation skills.
Excellent interpersonal communication and relationship building are required.
Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924.
Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
