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Eden Prairie

    Community Center Customer Service - Eden Prairie, United States - Eden Prairie

    Eden Prairie
    Eden Prairie Eden Prairie, United States

    4 weeks ago

    Default job background
    Part time
    Description

    ** Community Center Customer Service (part time)**

    **Job Category****:** Parks & Rec-Community Center **Requisition Number****:** COMMU001524 Showing 1 location Community Center

    Eden Prairie, MN, USA

    Community Center

    Eden Prairie, MN, USA

    **Job Details**

    **Description**

    **Position Details**

    **Status:** On-going part-time, non-exempt

    **Salary:** Starts at $13.50 per hour

    **Hours:** Building operating hours are 5:30am 10:00pm seven days a week. This position is for various shifts including but not limited to 5:15-9:45 a.m., 4-8:30 p.m. and 5-10 p.m. weekday and weekends.

    **Location:** Community Center

    **Reporting Relationship:** Reports to Recreation Supervisor- Community Center Operations

    **Community Center Division**

    The Community Center Division of the Park and Recreation department has the responsibility for managing the Eden Prairie Community Center, Oak Point Pool, City beaches and Park Facility Rental. Division team provides a variety of affordable recreation programs and services for all age groups and all abilities. This division is also responsible for providing support to department Recreation Supervisors and the programs they manage.

    **Position Responsibilities**

    The Customer Service Support position supports the Community Center by welcoming and assisting customers and ensuring that all internal and external services are provided in a friendly, efficient and effective manner. The primary position responsibilities and areas of impact are:

    Anticipating and responding to the needs of the internal and external customer by providing useful information or alternative resources; ensure the operations of the Eden Prairie Community Center are maintained at a level that exceeds customer expectations.

    Manage membership and program registration together with customer service staff. Give work direction to the Customer Service team and other part time staff to help provide excellent customer service to citizens, customers, and employees of the Community Center, both in-person and on the phone.

    Supports the Park and Recreation Department by assisting with patron relations, registrations, reservations, meetings, events, and programs.

    Administrative support such as IT support, word processing, data entry, filing, cash handling, bookkeeping, record management and account maintenance.

    Monitors all activities throughout the building during after school hours to ensure safety compliance by all users.

    While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City. A successful candidate for this position will have a strong attention to detail.

    **Position Requirements**

    **Education:** Education: High School Diploma or GED; CPR and First Aid certification preferred.

    **Work Experience:** Minimum of three years progressive experience in a customer service/office support role; administrative support experience including program registration, membership management, data entry, word processing, and record management; previous supervisory or leadership experience preferred.

    **Technical Skills:** Proficiency in Microsoft Office (Word, Excel, and PowerPoint); experience with Rec Trac software preferred.

    **Physical Requirements:** This position requires the ability to lift/pull/push/move/carry up to 10 lbs frequently, 10-20 lbs occasionally, and over 30 lbs on a limited basis; and the ability to bend/stand/reach.

    **Working Condition:** Most work is performed in the Community Center either in the play areas or at a work station. Some travel in a car to other recreations buildings may occur.

    **City Expectations**

    All employees are expected to contribute to the success of our organization by demonstrating the shared values: ***Collaboration, Innovation, Integrity, Performance, Relationships.***

    **Position Specific Expectations**

    **Communication:** Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.

    **Attention to Detail:** Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.

    ***Accountability:*** Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.

    ***Sound Judgment:*** Able to make a decision based on the right mixture of facts; determines a course of action after weighing and analyzing different options. Strong relationship and interpersonal skills when dealing with both internal and external customers.

    ***Leadership:*** Proven ability to manage conflict in a professional and solution focused manner. Professional when determining course of action based on stated facts. Takes initiative to make sound decisions.

    **City of Eden Prairie Employment Process**

    The City of Eden Prairie conducts the following pre-employment checks for this position:

    1. Work history

    2. Professional references

    3. Criminal history

    *All final candidates must successfully complete and pass the City's evaluation of the pre-employment process before their first day of employment with the City.

    **City of Eden Prairie Application Process**

    **Application Deadline:** September 6, 2021

    **Pre-Employment Process:** After interview (if selected)

    **Start Date:** Negotiable

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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