Front Desk Receptionist - Bettendorf, IA
1 day ago
Job description
:TBK Bank Sports Complex is looking for part-time Front Desk Workers. This role offers an excellent opportunity to engage with our community, support daily operations, and contribute to a positive environment for all visitors and staff. If you enjoy providing exceptional customer service and working in a dynamic setting, we encourage you to apply.
2 openings for 5 - 6 hours a day, hours a week, shifts can be scheduled anywhere between 7am to 10pm, weekends needed
Responsibilities:
- Greet all individuals entering the facility and point them in the appropriate direction.
- Check members and guests in for Open Play and ensure they have proper documents on file.
- Answer inbound calls from customers and internal team members.
- Manage the cash register.
- Take payments for rentals and understand the rental process.
- File invoices, receipts, and register reports appropriately.
- Answer guest, member, and employee questions about the facility schedule.
- Obtain, scan, and file participant waivers correctly.
- Maintain office cleanliness and organization.
- Convey any important information to its appropriate recipient (e.g. Sports Staff, CFO, etc.)
- Will need to understand complex rules and be able to communicate them with people checking in.
- Other duties as assigned.
Requirements:
- Must be 16 years of age or older
- Preferred prior experience working as a receptionist or secretary
- Ability to sit at a desk and work at a computer for prolonged periods of time
- Basic computer proficiency
- Willing to work nights and weekends
- Must be able to pass a background check
Attributes and Skills:
- Team Player–able to work with all levels of management and staff to solve issues and implement improvement plans.
- Judgment and Decision Making – able to consider the effect of your actions and engage in conduct that demonstrates appropriate judgment.
- Customer Service – able to provide a superb experience to our guests and members.
- Communication – able to listen actively to understand what information is being conveyed to you; able to communicate information in a manner that will be easily understood, both to other staff members and to our customers.
- Problem Sensitivity – able to tell when something is wrong or likely to go wrong; able to recognize problems and determine reasonable solutions.
- Adaptability – able to implement new and revised policies as announced.
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