- Manage and coordinate the operation of the station in the absence of the station manager
- Assisting with station voucher activity and ensuring that all funds are accounted for and properly reconciled
- Performing emissions testing during busy times to help mitigate wait times
- Maintaining testing equipment and reporting problems to technical support as needed
- Ensure that all customer complaints and damage claims are documented, and appropriately resolved in the absence of the station manager
- Ensuring station complies with all safety requirements in accordance with the company's Incident and Accident Reporting Procedures. If incidents occur, promptly investigate and submit required incident reporting paperwork.
- Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks
- Receive and properly secure remitter certificate inventory
- Process remitter transactions debit, credit, voids and refunds
- Provides training on station remitter program including how to use the remitter application and payment processing terminal
- Creating a working environment that generates high employee morale and productivity
- Scheduling, assigning, and directing work to meet performance standards and contract requirements
- Selecting, coaching, training, and managing performance of team.
- Evaluating employees by providing constructive feedback, counseling and documenting appropriately.
- Conducting new hire and annual performance reviews in established timeframes
- Enforcing Program dress code to ensure professional employee and station appearance
- Assist the station manager in meeting the overt auditing requirement
- Perform waiver inspections on all applicable vehicles, and grants waivers according to IEPA guidelines
- Travels to other stations as needed to provide management and staffing support
- Perform other duties as assigned by the station manager
- Ability to learn and understand the function of selected emissions control devices
- Ability to work independently
- Good communication skills, both written and verbal
- Good time management and teambuilding skills
- Excellent interpersonal skills
- Commitment to providing outstanding customer service and satisfaction
- Ability to interact professionally with a diverse population in a variety of situations
- Proficient in the use of Microsoft Word, Excel, and Outlook
- Able to enter and exit customer vehicles and stoop, bend, and reach
- Able to work in extreme weather conditions
- High school diploma or equivalent
- Previous vehicle inspection experience is preferred
- Valid driver's license and good driving record
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Assistant Station Manager - Naperville, United States - OPUS Global
Description
POSITION PURPOSE:
This position is responsible for assisting the station manager in the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures and applicable laws.
DUTIES AND RESPONSIBILITIES:
Assist the station manager in the overall operation of the testing facility in accordance with established policies and procedures, while promoting exceptional customer service
This includes:
This includes:
KNOWLEDGE AND SKILLS:
EDUCATION AND WORK EXPERIENCE: