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Field Service Engineer - Baltimore, United States - Service Express
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
This position will require driving to different customer sites between Baltimore, MD and Sterling, VA for assigned service calls. When participating in the on-call rotation, our field service technicians may have to...This position will require driving to different customer sites between Baltimore, MD and Sterling, VA for assigned service calls.
When participating in the on-call rotation, our field service technicians may have to drive to any one of these locations at any time of the day or night.
driven by helping others,
energized by solving challenging problems,
passionate about working hands-on with computer hardware,
and motivated by working in collaborative team atmospheres
You may be interested in the Field Service Engineer
position that we have available It's an opportunity to join a team that meets the 24/7 data center needs of local customers with a focus on delivering exceptional service with each interaction.
Here's what this position is all about:
Maintain and repair data center hardware equipment (primarily mid to high-end servers and other storage devices) of assigned accounts
Understand and deliver on response time, follow up, and resolution commitments to customers and teammates in order to build trust and ensure loyalty
Engage Purchasing department for parts inventory, Technical Support partners for escalation process, and local Sales team to help exceed customer expectations
Complete ongoing training in order to develop and/or maintain technical acumen
What will help you be successful in this position:
Strong troubleshooting skills with at least a basic knowledge of computer hardware
On-call availability for 24×7 customer needs as part of a scheduled rotation throughout the service team
General field service experience preferred
We offer you:
Workplace flexibility that empowers our employees
"Hire the Will and Train the Skill" culture with an effective field service training program
Access to best-in-class support teams within our service-oriented company
Personal growth & advancement opportunities
Paid volunteer hours & birthday off
Several health insurance offerings that start on day one
Company 401k match
$35-$45/hour based on experience
Service Express is an
equal opportunity
employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
We process your information in accordance with our
Privacy Policy.
For European residents,
click here
to review our fair processing notice.
Ready To Join Us?
We're always looking for passionate life-long learners to join our growing team.
If you think Service Express is the right place for you, apply today If you know someone who would be the right fit, share this opportunity.
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