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    Mgr Customer Learning and Development, Digital Products - Sunnyvale, United States - Intuitive Surgical

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    Description

    Job Description

    Primary Function of Position:

    The Manager, Customer Learning & Development (CLD) will manage a team responsible for content development by partnering with internal teams and stakeholders to identify training needs and design/ develop curriculum to effectively train our internal and external customers. They will support their team to manage full-cycle mission critical learning programs throughout Intuitive's ecosystem. Management responsibilities will focus on creating a shared vision aligned with the broader CL&D team, partnering with cross-functional teams and stakeholders to execute on project initiatives, building relationships that lead to successful project implementations, and developing employees.

    Roles and Responsibilities:

    • Set quarterly and yearly goals in support of corporate objectives
    • Drive execution of all learning strategies, projects and goals
    • Forecast resource and budget needs to accomplish company and departmental goals
    • Hire, develop and performance manage education specialists/ managers and instructional designers
    • Partner with leadership to establish scalable learning strategies that align with internal and external customer needs
    • Partner with stakeholders to establish, execute and report against shared goals and roadmap execution
    • Work with regulatory and quality teams to ensure training materials and curricula meet compliance guidelines
    • Intake and prioritize training requests and assign resources
    • Ensure completion of projects through all phases of development (ADDIE)
    • Communicate learning/training plans to external departments and executives
    • Research, evaluate, recommend, and implement new development approaches and technologies
    • Analyze workflows to determine efficacy and opportunities for process improvements
    • Develop and foster needs/gap analysis to assess and prioritize opportunities
    • Ensure learning content meets quality guidelines and is structured and presented for the optimal learner experience
    • Oversee and supplement content development and implementation as needed


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