- Set quarterly and yearly goals in support of corporate objectives
- Drive execution of all learning strategies, projects and goals
- Forecast resource and budget needs to accomplish company and departmental goals
- Hire, develop and performance manage education specialists/ managers and instructional designers
- Partner with leadership to establish scalable learning strategies that align with internal and external customer needs
- Partner with stakeholders to establish, execute and report against shared goals and roadmap execution
- Work with regulatory and quality teams to ensure training materials and curricula meet compliance guidelines
- Intake and prioritize training requests and assign resources
- Ensure completion of projects through all phases of development (ADDIE)
- Communicate learning/training plans to external departments and executives
- Research, evaluate, recommend, and implement new development approaches and technologies
- Analyze workflows to determine efficacy and opportunities for process improvements
- Develop and foster needs/gap analysis to assess and prioritize opportunities
- Ensure learning content meets quality guidelines and is structured and presented for the optimal learner experience
- Oversee and supplement content development and implementation as needed
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Mgr Customer Learning and Development, Digital Products - Sunnyvale, United States - Intuitive Surgical
Description
Job Description
Primary Function of Position:
The Manager, Customer Learning & Development (CLD) will manage a team responsible for content development by partnering with internal teams and stakeholders to identify training needs and design/ develop curriculum to effectively train our internal and external customers. They will support their team to manage full-cycle mission critical learning programs throughout Intuitive's ecosystem. Management responsibilities will focus on creating a shared vision aligned with the broader CL&D team, partnering with cross-functional teams and stakeholders to execute on project initiatives, building relationships that lead to successful project implementations, and developing employees.
Roles and Responsibilities: