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Fort Lauderdale

    AMC Multi Client Group - Fort Lauderdale, United States - Robert Bosch Tool Corporation

    Robert Bosch Tool Corporation
    Robert Bosch Tool Corporation Fort Lauderdale, United States

    3 weeks ago

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    Description
    Job Description

    The position is responsible for answering incoming calls and providing excellent customer service to vehicle owners following program guidelines and call center standards such as but not limited to:


    • Coordinate Emergency Response Support
    • Roadside Assistance
    • Stolen Vehicle Tracking
    • Remote Door Unlock/Lock
    • Account Management
    • Troubleshooting Skills
    • Concierge Services
    Essential Functions


    • Respond to incoming calls from customers and provide accurate answers and guidelines related to the Multi-Client Group programs.
    • Respond to emergency calls from customers who experienced an automobile accident and coordinate the appropriate steps to engage the emergency response support system(s).
    • Respond to customers who require roadside assistance or other remote services such as stolen vehicle tracking and remotely locking/unlocking doors.
    • Develop customer relationships that contribute to business objectives and promote customer loyalty.
    • Research and resolve customer questions and issues to ensure customer satisfaction and retention.
    • Troubleshoot account related issues and submit incident tickets using a web based system to escalate customer issues as needed
    Qualifications


    • Minimum of High School Diploma
    • 0-2 years of experience working in a call center environment
    • Excellent communication skills, both verbal and written
    • Proficient in Microsoft Office and web based applications
    • Knowledge of customer service
    • Strong interpersonal skills
    • Strong organizational skills and attention to detail
    • Ability to work in a fast-paced environment with daily work processing deadlines
    • Ability to work effectively without supervision
    • Strong in leadership, empathy, communication, and team orientation
    • Ability to be flexible and adaptable to support operational needs
    • Bilingual highly desirable (English/Spanish-English/French)
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