Housekeeping Supervisor Palihotel Hollywood - Los Angeles, United States - Palisociety

Palisociety
Palisociety
Verified Company
Los Angeles, United States

1 week ago

Mark Lane

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Mark Lane

beBee recruiter
Description

HOUSEKEEPING SUPERVISOR | PALIHOTEL HOLLYWOOD

POSITION PROFILE:


ABOUT PALIHOTEL HOLLYWOOD


With a prime location on iconic Sunset Boulevard, Palihotel Hollywood features 74 guest rooms and suites, a guest-exclusive café and bar, and an oversized courtyard pool.

If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel Hollywood


THE TASK AT HAND:


  • Supervising the daytoday operations of the housekeeping department to ensure immaculately tidy guest rooms and common areas
  • Jumping in to assist the team as needed on busy, high occupancy days when necessary.
  • Maintaining our high standards of cleanliness in all areas of the hotel, from the lobby and common spaces, to guest rooms, and back offices.
  • Responding to requests in an expedient, professional manner.
  • Interacting with guests in a friendly manner to ensure satisfaction.
  • Cleaning and examining rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine the need for repairs, replacement of furniture or equipment, and makes recommendations to management.
  • Training, counseling, and managing team members, as needed to get the job done and ensure positive working relationships within and across departments.
  • Embracing and pushing for topnotch standards that keep our spaces clean, welcoming, and safe.
  • Complying with all policies, procedures and regulations that relate to the local, state, and federal laws.
  • Communicating openly with front desk agents, so they know when rooms are ready for new guests.
  • Using the proper cleaning chemicals for designated surfaces, according to hotel requirements.
  • Establishing a guest room cleaning schedule, categorized by priority and working with the team to maintain these schedules on a daily basis.
  • Training the housekeeping team on setups and confirming all furniture, bath amenities, towels, and so forth are always set up per the floor plan and eye for detail guides.
  • Constantly inspecting the condition of all furniture for tears, rips, or stains; report any damages to the Hotel Manager.
  • Leading by example at all times, staying visible, involved, and ready to assist and answer questions from the team as needed.
  • Being part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success.
  • Fostering an environment where team members know they are valued, ensuring they are treated fairly and with respect.
  • Assisting in building a culture of open communication, spend time with team members and be available for them (open door policy).
  • Continuously striving to improve and maintain client and guest experiences.
  • Naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees.
  • Embracing our brand values, demonstrating exceptional work ethic and service delivery for all employees on property.
  • Effectively managing wages and controllable expenses.
  • Focusing on maximizing the financial performance of the department.
  • Following uniform guidelines
  • Cleaning guest rooms and common areas, performing all necessary tasks including, but not limited to emptying trash containers, removing and replacing dirty linens and towels, removing dirt, dust, hair, and soap buildup from bathrooms, replacing bath amenities and paper products, cleaning closets, vacuuming, dusting, checking drawers, removing dust and stains from all surfaces, emptying ice buckets, making beds, rearranging furniture, and more.

WHAT WE'RE LOOKING FOR:


  • Has a strong working knowledge of and passion for hospitality.
  • Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service.
  • Displays a strong handson approach.
  • Thinks critically and objectively.
  • Guest service oriented.
  • Strong knowledge of cleaning products.
  • Must be able to stand or walk a minimum of eight hours.
  • Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs.
  • Experience: Minimum one years of experience working guest in a luxury hotel setting.
  • Minimum of 1 year of experience working guest in a luxury hotel setting.
  • Flexible schedule must be available to work a variety of shifts.
  • Ability to carry up to 50lbs.

WHAT'S IN IT FOR YOU:


  • A competitive compensation package including medical, dental, vision, and life insurance.
  • 401(k) retirement plan (future you will love this one)
  • Paid time off, holiday pay, and sick pay when you're under the weather.
  • Career advancement in an organization committed to helping star employees thrive.
  • There's also an opportunity to expand your career trajectory as we are a fastgrowing company with hotels and restaurants in multiple cities.
  • Professional development
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