Night Audit Agent Palihouse Hyde Park - Tampa, United States - Palisociety
Description
NIGHT AUDIT AGENT |
PALIHOUSE HYDE PARK
POSITION PROFILE:
We're looking for a skilled Night Audit Agent that's prepared to oversee overnight operations at the hotel, including late check-ins and liasing with various departments in a 24/7 hotel setting.
ABOUT PALIHOTEL HYDE PARK:
Tucked within Tampa's historic Hyde Park neighborhood, Palihouse Hyde Park Village seamlessly merges residential-inspired charm with contemporary sophistication.
With 36 generously sized rooms, an inviting lobby lounge and cocktail bar, this urban lodge caters to travelers seeking a unique and charming experience.
If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse Hyde Park VillageTHE TASK AT HAND:
- Liaising and communicating positively with guests, colleagues, and vendors during the evening/overnight shift.
- Taking care of guests during the overnight shift, from leading the checkin/checkout process, to billing, confirming contact information, and fielding questions throughout a hotel stay.
- Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
- Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
- Building memorable relationships with hotel guests in line with our service standards
- Bringing personality and clarity to the registration process and guest arrivals as well as checkout, listening to guest feedback, and settling folios.
- Inputting guest information and payments into hotel software systems, such as Opera.
- Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
- Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
- Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
- Politely enforcing established policies and procedures
- Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering
- Conducting walkthroughs for safety, security, and overall cleanliness
- Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
- Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable. for guests and fellow coworkers.
- Maintaining a professional, neat and wellgroomed appearance in a sharp uniform.
- Reconciling and completing all daily front desk agent tasks.
- Balancing room posts and closing out the day.
- Running accounts receivable reports.
- Providing next day reports for hotel.
- Addressing complaints, glitches and/or requests in a very friendly and professional manner.
- Ensuring that all issues are resolved or addressed with the proper department manager.
- Investigating all safety issues reported during the shift to find their cause, and provide recommendations to avoid repeated issues.
- Initiating investigations and complete incident reports when necessary.
- Communicating all GST complaints and issues to the General Manager and/or Supervisor.
WHAT WE'RE LOOKING FOR:
- Must possess a positive attitude.
- Must be energetic and outgoing.
- Must be service oriented.
- Must be a team player.
- Must be able to multitask.
- Must possess excellent interpersonal, analytical, and organizational skills.
- Must have knowledge of basic arithmetic.
- Must have the ability to input data and access information on the computer.
- Flexible schedule
- Fluency in English both verbally and nonverbally.
- Provide legible communication and directions.
- Ability to input and access information in the property management system/computers/point of sales system.
- Ability to perform job functions with attention to detail, speed and accuracy.
- Ability to prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest's service needs.
- Work cohesively with coworkers as part of a team.
- Work with mínimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- Must be able to stand for long periods of time.
- Must be able to push, pull or lift up to 25 lbs.
WHAT'S IN IT FOR YOU:
- A competitive compensation package including medical, dental, vision, and life insurance.
- 401(k) retirement plan (future you will love this one)
- Paid time off, holiday pay, and sick pay when you're under the weather.
- Career advancement in an organization committed to helping star employees thrive.
- There's also an opportunity to expand your career trajectory as we are a fastgrowing company with hotels and restaurants in multiple cities.
- Professional development that sets you up f
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