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Greenwich

    Desktop Support Engineer - Greenwich, United States - Gotham Technology Group

    Gotham Technology Group
    Gotham Technology Group Greenwich, United States

    4 weeks ago

    Default job background
    Description

    Responsibilities:

    • Provide desktop and mobile device support firm wide as the initial point of contact
    • This role requires you to be on call including nights and weekends
    • Install and configure computer systems and applications within the firm, including onboarding new hires
    • Analyze, troubleshoot and diagnose hardware and software problems
    • Liaison between Verition and vendor support teams
    • Pro-actively prioritize and manage several milestones and projects efficiently
    • Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved
    • Vendor and order management
    • Create online documentation pertaining to computer and application troubleshooting and usage
    • Maintain a working audit log detailing all system updates, as well as the date of completion
    • Professional written and interpersonal skills are essential when communicating with employees and vendors
    • Qualifications:
    • Bachelor's or Technical degree in computer science or a related field
    • 8+ years of proven experience supporting employees and technology in a fast-moving environment
    • Extensive experience working with different operating systems including Windows and Mac OSX, Linux is a plus
    • Working knowledge of Microsoft Office applications, with a focus on Microsoft Excel and Outlook, O365 is a big plus
    • Experience with VDI ( VMWare)
    • Experience supporting Android and IOS devices
    • Strong interpersonal skills and excellent analytical skills
    • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
    • Comfortable working on site and remotely assisting employees
    • Accept constructive criticism and employee feedback regarding their experience with software or technology services
    • Support Trading Platforms (i.e. Bloomberg terminals)

    Nice to Have:

    • VIP support
    • Cybersecurity
    • Windows server management
    • DevOps or SecOPs
    • Patch management
    • Networking
    • Telephony
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