- Greet and welcome all guests approaching the Front Desk.
- Follow all standards required by the Forbes Five Star service such as:
- Must use guest name
- Must show genuine interest
- Must demonstrate anticipatory service
- Must close interactions appropriately
- Must smile and maintain engaging expression
- Maintain proper operation of the computer and telephone console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies as per Highgate standards and PCI compliance.
- Be aware of all rates, packages and special promotions.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology and usage of luxury language as per Forbes standards.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete credit check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and room upselling programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- Complete daily shift checklist.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
-
Front Desk Agent
1 week ago
Omni Hotels & Resorts Boston, United StatesS are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, provi Front Desk, Agent, Omni, Hote ...
-
Front Desk Agent
6 days ago
AccorHotel Boston, United StatesCompany Description · Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensurin ...
-
Front Desk Agent
1 week ago
Highgate Hotels Boston, United StatesThe Guest Services Ambassador/ Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibiliti Front Desk, Agent, Hotel · ...
-
Front Desk Agent
3 weeks ago
The Colonnade Boston Boston, United StatesDo you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion? Please apply for the opportunity to join a Four Diamond Luxury Front Desk, Agent, Hotel · ...
-
Front Desk Agent
2 weeks ago
Ocean Havens Boston, United StatesBoston Yacht Haven Inn & Marina is currently seeking a full-time Guest Service Agent/Front Desk Agent. The Guest Service Agent is responsible for: · -maintaining and promoting hospitality at all times · -checking in and out guests from the inn & marina softwares · -providing r ...
-
Front Desk Agent
1 week ago
Marriott Hotels & Resorts Boston, United StatesAs a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Front Desk, Agent, Ambassador, ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Boston, United StatesAimbridge Hospitality - The Dagny [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and message ...
-
Front Desk Agent
2 weeks ago
Omni Hotels Boston, United StatesOmni Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be ...
-
Front Desk Agent
3 weeks ago
Omni Hotels Boston, United StatesLocation · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, ...
-
Front Desk Agent
3 weeks ago
Omni Hotels Boston, United StatesOmni Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be ...
-
Front Desk Agent
2 weeks ago
Omni Hotels Boston, United StatesLocation · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, ...
-
Front Desk Agent
1 week ago
Accor Hotels Boston, United StatesCompany Description · Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that du ...
-
Front Desk Agent
6 days ago
free-classifieds-usa Boston, United States****Front Desk Agent - The Ritz-Carlton, Boston **** · Price: Check with seller · Published date: August 9, :08 · Modified date: August 9, 2021 · + 10 Avery Street Boston MA Boston, Massachusetts, United States · Advertisement · Live Fully at Marriott International #1 Leade ...
-
Front Desk Agent
3 weeks ago
Omni Hotels Boston, United StatesLocation · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, ...
-
Front Desk Agent
1 week ago
Ocean Havens Boston, United StatesBoston Yacht Haven Inn & Marina is currently seeking a full-time Guest Service Agent/Front Desk Agent. The Guest Service Agent is responsible for: · -maintaining and promoting hospitality at all times · -checking in and out guests from the inn & marina softwares · -providing r ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Boston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Boston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Boston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
5 days ago
Omni Hotels Boston, United StatesLocation: · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center ...
-
Welcome Desk Agent
6 days ago
free-classifieds-usa Boston, United States****Welcome Desk Agent $22.51 / HR - W Hotels **** · Price: Check with seller · Published date: December 10, :34 · Modified date: December 10, 2021 · 100 Stuart St Boston, Massachusetts, United States · Advertisement · Live Fully at Marriott International #1 Leader in Hospi ...
Front Desk Agent - Boston, United States - The Newbury Boston
Description
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Bostons Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.
The Guest Services Ambassador/Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
