- Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
- Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
- Responsible for answering phones and greeting patients with the utmost professionalism and care
- Schedules new patients and collects all necessary information in order to verify insurance with carrier
- Accurately and completely enters patient information and demographics into computer system
- Submits patient insurance information in a timely fashion to ensure benefits are verified before the patients initial evaluation
- Provides patients with an explanation of their benefits and thoroughly answers all questions
- Calls and confirms new patient appointments
- Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
- Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
- Follow up on no show patients on a daily basis
- Treatment authorization and/or continued treatment Rx follow up
- Maintains patient confidence and protects operations by keeping information confidential
- Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
- Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
- Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners Group
- Thorough knowledge of Microsoft Office
- Possess strong customer service skills
- Ability to maintain confidential documents
- Must be organized and able to manage multiple priorities
- Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
- Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
- Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
- Must be able to identify and problem solve
- Possess strong team player attributes
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Patient Care Coordinator - Foothill Ranch, United States - Therapy Partners Group
Description
Overview:
Starting Hourly: $20.00 per hour depending on experience
ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving?Orange County?and surrounding communities. Since 1992, ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians. As Southern California's leading provider of quality hands-on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness.
Currently, we are lookling for a full time Patient Care Coordinator for our Foothill Ranch location.
Schedule needed: Monday - Thursday 9am - 5:30pm & Fridays 8am - 4:30pm
Responsibilities:ESSENTIAL POSITION DUTIES
Knowledge, Skills and Abilities
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