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    Account Manager - Los Angeles, United States - Tillster

    Tillster
    Tillster Los Angeles, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Account Manager
    Remote position with a preference for candidates located in GA, NC, FL, though applicants from any U.S. state are welcome.

    JOB SUMMARY

    The Account Manager plays a crucial role in managing a portfolio of key accounts and serves as the main link between the top management of clients and Tillster. The main goals of the Account Manager are to advocate for Tillster's products and services.

    The Account Manager is also tasked with building strategic relationships with the upper management of clients to enhance their understanding of Tillster's offerings and services, as well as overseeing all aspects of the relationship, including potential referrals to related brands or markets that the Sales team may explore. The performance of the Account Manager is evaluated based on two key criteria: 1) client satisfaction and retention, 2) growth in revenue and profitability within the account. To achieve these objectives, performance will be reviewed quarterly against a set of defined goals. These goals will be outlined in account plans created by the Account Manager for each account before the start of each calendar year, subject to approval by the EVP of Sales & Account Management.

    ESSENTIAL RESPONSIBILITIES

    • Act as the primary point of contact with the upper management of customers to nurture positive working relationships and grasp the goals, objectives, and direction of the customer.
    • Lead day-to-day activities, including fostering strong cross-functional customer relationships, enhancing customer awareness of the complete product suite, available services, implementation processes, and daily operations.
    • Proactively address potential customer satisfaction issues.
    • Conduct regular meetings with customers to evaluate satisfaction across all levels of the organization.
    • Establish and maintain a Customer Relationship Scorecard to evaluate performance.
    • Collaborate with Product Management to highlight upcoming product and service-related opportunities.
    • Create and oversee an annual account plan for each account, forecasting and planning business growth within assigned accounts, outlining dependencies and contributions needed from the Company.

    ADDITIONAL RESPONSIBILITIES

    • Must have a sharp focus on customer satisfaction and success.
    • MUST HAVE EXPERIENCE IN POS-KIOSK OR RESTAURANT INDUSTRY
    • Highly organized; adept at managing intricate lists of objectives, sequences, and priorities.
    • Capable of establishing credibility with executive levels of client organizations.
    • Proficient in conducting effective meetings internally and with customers, managing action items and follow-ups.
    • Identify and coordinate sales opportunities with internal and external sales teams.
    • Recognize, comprehend, and adapt to cultural systems within client organizations.
    • Demonstrate strong interpersonal skills that build trust, resolve conflicts, and establish mutual accountability within an account team.
    • Process-oriented with relevant experience in technology.
    • Preferred experience working with fortune 1000 companies.

    SUPERVISORY RESPONSIBILITIES

    No supervisory responsibilities at this time

    EDUCATION and EXPERIENCE

    • Experience in engaging with executive-level management in client organizations.
    • Key account management experience with a history of expanding products, territories, and transactions within an account is highly valued.
    • Project planning/project management experience
    • Bachelor's degree in Sales, Marketing, Business Studies, or equivalent experience
    • Minimum of 5 years of experience in sales and/or account management, along with a solid grasp of technical tools for client relationship management.
    • Background in either hospitality or software industry
    • Proficiency in standard office productivity software and sales force automation tools.
    • Experience in engaging with executive-level management in client organizations.

    Interview Process

    1. Initial interview with a Talent Acquisition Specialist.
    2. Interview with Account Management & Sales Team.
    3. Interview with our Head of Sales

    Contributing to Tillster's Mission

    At Tillster, our mission is to support and empower restaurants and consumers worldwide by nurturing our global team. We are committed to creating a workplace where all employees feel valued, empowered, and engaged. Embracing diversity in all forms is essential to us. Therefore, Tillster is an equal opportunity employer, with no discrimination based on race, color, religion, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

    Compensation and Benefits (USA)

    • Anticipated base salary range of $105,000 - $125,000 or higher. Total starting compensation will be determined based on legal factors, Company policy, and industry standards.
    • Equity: All U.S. employees are eligible for the Stock Option Plan.
    • Health Benefits: All full-time employees and their dependents are entitled to medical, dental, vision, and FSA benefits. Additional healthcare benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (EAP), and Optum Care 24-hour confidential medical counseling services.
    • Holidays: The company observes ten paid holidays annually.
    • Paid Time Off (PTO): Full-time employees accrue 15 days of PTO within the first 12 months, increasing to 22 days in subsequent years. Part-time employees receive pro-rated PTO.
    • Retirement: Eligible to enroll in the 401(k) Plan from the employment start date.
    • Education, Learning & Development: Various educational support programs, including college tuition assistance, LinkedIn Learning courses, and ongoing learning opportunities.

    Local Candidates Preferred

    No Visa Sponsorship

    Principals only – no Agencies or calls please

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