Support Specialist Ii - Tucson, United States - JFCS of Southern Arizona

JFCS of Southern Arizona

Verified Company

Tucson, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

ABOUT JFCS

Jewish Family & Children's Services of Southern Arizona (JFCS) is a nonprofit, non-sectarian social services organization that provides specialized counseling and community services to the greater Tucson community.

For over 80 years, JFCS has helped thousands of children, families, adults, and seniors regardless of religion, race, ethnicity, gender, age or ability to pay.

***Reporting to the Resettlement Manager, the Case Manager is responsible for all aspects of service delivery to newly arrived refugees. This position plays a critical role in working with families to ensure a safe transition to stability, promote self-sufficiency, and assist with goal attainment. The Case Manager must be able to coordinate program service delivery with community volunteers.

ESSENTIAL RESPONSIBILITIES

Encourage selfsufficiency and independence of newly arriving individuals and families with refugee status
Welcome arriving families at the airport
Conduct intake and assessments
Develop service plans with program participants, empowering them to reach agreedupon goals and meet program guidelines
Assist clients develop skills to reach defined personal and program goals
Provide direct assistance to clients based on program and client goal plans, and providing follow up services as needed
Make appropriate and meaningful referrals
Work with colleagues to secure housing and set up apartments with required furniture items
Connect clients to employment programs, basic needs resources, and ongoing community supports
Provide ongoing cultural orientation to program participants
Work closely with JFCS colleagues to ensure that refugees are integrated into the broader array of services available in the organization
Provide translation and interpretation support for other Refugee Services projects, as needed
Maintain positive relationships with community partners relevant to program activities
Submit regular reports to track client outcomes, fulfill reporting requirements, and capture client success stories
Document all contacts and services in case files, as appropriate
Oversee volunteer activities within program and/or with clients
Participate in network and community meetings related to program
Assist in emergencies as they arise
Other duties as assigned

WORK HOURS, SCHEDULE & FLEXIBILITY
There will be evening and weekends that will require your attendance in order to best represent the Agency. Some flexibility in scheduling is required.

REQUIREMENTS

Bachelor's Degree preferred, preferably in Social Work or a related field
Minimum two years' experience working with refugees or immigrant population
Experience working with vulnerable populations preferred
Proven ability to work under pressure with deadlines and manage multiple priorities in a fastpaced environment.
Strong motivational and teaching skills
Demonstrated ability to communicate effectively and diplomatically in a multicultural setting and with limitedEnglish proficiency speakers. Ability to communicate effectively through a thirdparty interpreter.
International work or study experience and second language abilities a plus.
Valid driver's license, Level 1 fingerprint card, proof of COVID19 vaccine and reliable access to an insured vehicle.
Bilingual in Spanish preferred.

PROBLEM SOLVING AND JUDGEMENT PROBLEM SOLVING AND JUDGEMENT

Follow established procedures while being creative and taking initiative
Take all practical steps to ensure a work environment that is safe, friendly, helpful and free from harassment or bullying.
Must be able to handle all facets of the business both standard and nonstandard situations.
Ability to work in a multicultural and multilanguage environment and able to work through translation services if not fluent in a second language.
Must be able to work in a team approach and value collaborative partnerships with families and professionals equally.
Must be willing to accept feedback, and respond in professional manner
Employee must perform approximately 80% of essential responsibilities to qualify for classification in this position. Reasonable accommodations will be made to enable an individual with disabilities to perform the essential responsibilities of the position._

Jewish Family and Children's Services of Southern Arizona may need to revise or change the essential and supplemental responsibilities of the position as the need arises.

This job description does not constitute a written or implied contract of employment.

Pay:
$22.00 per hour

Benefits: