- Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
- Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution.
- Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration
- Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
- Required High School Diploma or equivalent
- Preferred Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).
- Pallet to Waist (6 from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 10 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 20 lbs
- Pulling Force > 5 lbs: Seldom up to 15 lbs
- Sitting:
- Standing:
- Walking:
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Occasionally
- Squat:
- Stair Climbing:
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling:
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity:
- Visual Acuity 1[None = No; Seldom = Yes]: Seldom
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patient services representative associate family medicine - Kentwood, MI, United States - Corewell Health
Description
This is a benefit-eligible position.The starting rate for this position is $16.20 per hour and varies based on experience.
Practice and Culture
Family medicine includes patients from newborn to end of life. 20% of the patients seen here are non-English speaking. We do have full-time staff on-site to help translate as well as translation services available. Being a large practice there is room for growth and development within each role. Both the on-site manager and supervisor come from clinical backgrounds.
Job Summary
Provides clerical support to assist in the delivery of quality health care services.
Essential Functions
Performs patient check-out:
schedules follow-up appointments or confirms future appointments.
Primary Location
SITE - Kentwood Medical Office Building Breton Rd - Kentwood
Department Name
Family Medicine - Kentwood
Employment Type
Full time
Shift
Variable (United States of America)
Weekly Scheduled Hours
40
Hours of Work
Variable 7 a.m. to 7 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.
We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.
We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.
From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.
We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.
Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people-including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities-and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.
Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.
