Jobs
>
Branch Manager
>
Cadillac

    Branch Manager - Cadillac, United States - Horizon Bank

    Horizon Bank
    Horizon Bank Cadillac, United States

    4 weeks ago

    Default job background
    Description

    Job Overview


    A Branch Manager demonstrates accountability for all aspects of branch operation including service, sales, personnel management, and risk management. Is responsible for developing and supporting new business opportunities across all business lines of the bank. Adapts to changing business needs. Makes timely, informed decisions that take into account the facts, goals, constraints and risk.

    Accountable for growth in core deposits and loans to meet or exceed budgeted financial results and efficient, effective management of the branch. Supervise tellers and customer service representatives to ensure customers receive Exceptional Service and Sensible Advice. Provide guidance to avoid bank losses and ensure that established policies and procedures are followed.

    Principal Accountabilities


    Sales

    • Seek opportunities for growing all business lines of the bank to increase deposit and consumer loan balances.
    • Assist in budget planning; communicate regularly with District Manager; develop strategic initiatives to achieve goals.
    • Expert knowledge of bank products and services.
    • Provide sales coaching to all advisors on a consistent basis. Lead team members to meet or exceed defined sales goals and service expectations.
    • Is proactive in identifying current and future cross-sell and sales opportunities in all business lines and Retail. Monitor sales reports and daily sales activities to identify needs.
    • Provide management with weekly, monthly and quarterly reports as directed.

    Personnel Management

    • Partner with Retail Management and District Manager to make hiring decisions.
    • Coordinate training with Branch Training for new hires and in conjunction with performance and developmental needs.
    • Lead team members to meet or exceed defined sales goals and service expectations.
    • Demonstrate commitment to coaching, retaining, developing, and supporting a diverse workforce.
    • Prepare and conduct scheduled performance evaluations. Address and document performance issues timely and in accordance with established procedures.
    • Manage advisor branch schedule to ensure adequate and effective coverage to meet the needs of the customers. Manage time off requests and approve weekly timecards.

    Service

    • Accountable for monitoring advisors' behaviors within the team to ensure professional and responsive delivery of service to customers whether in person, through a drive up facility, on the phone or through other electronic delivery channels.
    • Maintain professional appearance of branch to ensure a welcoming and inviting atmosphere.
    • Provide continued and timely training, coaching and guidance to all branch advisors to meet the service standards of the Company.
    • Promptly address customer concerns. Identify any issues requiring a service recovery plan, take a leadership role in providing direction or personally offer corrective action and follow up to ensure customer satisfaction.

    Risk Management

    • Coach and educate advisors on potential risk exposure and mitigate risk with effective use of risk management tools.
    • Accountable for ensuring periodic testing of controls, documentation and reports are completed and submitted timely.
    • Conduct reviews of advisor behaviors and documentation to ensure adherence to internal controls. Conduct audits and initiate corrective actions if needed.
    • Ensure and validate required training is completed and documentation signed and submitted per company policy.
    • Confirm that initial and periodic training on security procedures at the branch is completed, including emergency action plans.
    • Manage the safety and security of the branch and routinely monitor security systems.
    • Verify vendor authenticity for access control.

    Compliance

    • Accountable for ensuring adherence to company policies and procedures as well as all applicable regulations.
    • Conduct periodic audits of behaviors and work output to identify and correct areas of non-compliance.
    • Ensure and validate branch advisors complete and apply all required compliance training.

    Qualifications & Skills

    • High School diploma or GED required; Bachelor's degree in finance or business preferred
    • 3+ years' management experience with supervision in retail or financial services; banking experience preferred.
    • 3+ years' sales experience. Sales management preferred.
    • Exhibit excellent sales skills with a high level of customer service orientation. Display a friendly and personable demeanor and a high degree of integrity.
    • Experience managing appropriate risk and making sound decisions.
    • Strong leadership skills, excellent interpersonal skills, and a demonstrated attention to detail. Experience with complex math functions with capacity to analyze credit and financial information.
    • Ability to effectively respond to customer needs and willing to solicit feedback to improve service.
    • Ability to present information with diplomacy and tact.
    • Strong knowledge of Microsoft Office software applications.

    Core Competencies

    • Results Driven
    • Organizational Agility
    • Manage & Measure Work
    • Strategic Agility
    • Manage Through Systems

    Physical Requirements


    Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA).

    Physical Demand:

    Percentage of Time:

    Communicate with customers, advisors and managers regarding banking transactions and issues. Able to exchange accurate information with others.

    75% - 100%

    Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers. Able to observe actions of others to ensure safety and security of the branch.

    75% - 100%

    Constantly operate a computer and other office machinery such as calculator, copy machine, printer and telephone

    75% - 100%

    Regularly move about the branch to access areas such as teller line, service desks and vault

    50% - 100%

    Able to remain in stationary position

    50% - 100%

    Able to grasp, move and sort forms and papers.

    75% - 100%

    Occasionally position self to reach heights between floor and 6'

    <25%

    Able to lift up to 50 pounds at times.

    <5%

    Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.


  • Horizon Bank

    Branch Manager

    1 week ago


    Horizon Bank Cadillac, United States

    Horizon Bank · Branch Manager · Cadillac , · Michigan · Apply Now · A Branch Manager demonstrates accountability for all aspects of branch operation including service, sales, personnel management, and risk management. Is responsible for developing and supporting new business ...

  • Horizon Bank

    Branch Manager

    2 weeks ago


    Horizon Bank Cadillac, United States

    Job Overview · A Branch Manager demonstrates accountability for all aspects of branch operation including service, sales, personnel management, and risk management. · Is responsible for developing and supporting new business opportunities across all business lines of the bank. A ...


  • Horizon Bank Cadillac, United States

    Job Overview · Assists Branch Manager in the oversight of all aspects of branch operation including service, sales, personnel management, and risk management. Is responsible for developing and supporting new business opportunities across all business lines of the bank. Adapts to ...

  • Titan Innovations

    Branch Manager

    1 week ago


    Titan Innovations Caberfae, United States

    As a modern cross-channel company, we offer Europe's largest shopping world for motorcycle clothing and accessories in over 85 stores in Germany, Austria, Switzerland, the Netherlands, and through our online shop and print media. We provide secure jobs with good conditions and a ...

  • AVI Foodsystems

    Branch Manager

    3 weeks ago


    AVI Foodsystems Michigan, United States

    AVI Foodsystems seeks an experienced leader to join our team as a Branch Manager near Grand Rapids, MI. · The ideal candidate has experience overseeing a food and beverage services branch location, including managing customer accounts, operations managers, warehouse team members ...

  • Core & Main

    Branch Manager I

    2 weeks ago


    Core & Main Fife, United States

    Job Description · YOU · thrive on driving revenue and profitability. You have strong leadership and coaching skills. You excel in building relationships with customers and vendors. You can prioritize operational tasks and competing responsibilities. Your competitive nature help ...

  • Core and Main

    Branch Manager I

    3 weeks ago


    Core and Main Fife, United States

    Company Overview: · About Core & Main · Based in St. Louis, Core & Main is a leading distributor of water, sewer, storm drain and fire protection products in the United States. Operating approximately 320 branches nationwide, the company combines local expertise with a national ...

  • Core & Main

    Branch Manager I

    1 week ago


    Core & Main Fife, United States

    Job Description · YOU thrive on driving revenue and profitability. You have strong leadership and coaching skills. You excel in building relationships with customers and vendors. You can prioritize operational tasks and competing responsibilities. Your competitive nature helps d ...

  • Core & Main

    Branch Manager I

    1 week ago


    Core & Main Fife, United States

    YOU thrive on driving revenue and profitability. You have strong leadership and coaching skills. You excel in building relationships with customers and vendors. You can prioritize operational tasks and competing responsibilities. Your competitive nature helps drive branch profita ...


  • KeyBank Wexford, United States Full time

    Location: · 270 Market Lane - Wexford, Pennsylvania 15090 Job Summary · Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Private Client Banker (PCB) is part of the Key Private Client Program and will focus on the e ...


  • Huntington National Bank Michigan, United States Full time

    Description · Summary: · The National Advice Center (NAC), as part of the Huntington Financial Advisory group, has a team of licensed Financial Advisors dedicated to helping clients plan for the future while providing professional, personalized financial guidance. · As part of ...


  • Wilbur-Ellis Michigan, United States Full time

    Do you have a passion for technology AND agriculture? If so, this is an excellent opportunity to use your technology background in the agriculture industry. If you're looking for an opportunity to implement agronomy technology and work directly with customers and sales, we want t ...

  • Mid-States Bolt & Screw

    Field Sales Manager

    3 weeks ago


    Mid-States Bolt & Screw Michigan, United States

    Field Sales Manager – Mid-States Bolt & Screw Co. · Distribution Experience Required – Michigan · The FieldSales Mid will be responsible for leading our sales team, implementing effective sales strategies, tools and achieving revenue targets. The ideal candidate must have except ...


  • Livingston International Michigan, United States

    eCommerce Consultant · Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, ...

  • Neptune Enterprises

    Employee in Sales

    1 week ago


    Neptune Enterprises Haring, MI, United States Freelance

    **Entry-level professional** helps you find the right start in your professional life or to reorient yourself and discover the perfect position in sales Take off with us · We love chatterboxes like you With us, you have the opportunity to build a career in sales Learn from the gr ...


  • YMCA of Metropolitan Detroit Michigan, United States

    Farmington Family YMCA, 28100 Farmington Road, Farmington Hills, Michigan, United States of America Req #1346 · The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and soc ...

  • Continuum Medical Staffing

    Part Time Management

    3 weeks ago


    Continuum Medical Staffing Michigan, United States Part time

    Interventional Pain Management Battle Creek Michigan · Part time position consisiting of 2- 3 days a week days a month · Looking for a BC/BE Anesthesia or PM&R or Neurology physician with fellowship in Interventional Pain · Pain Management physician with interventional pain tr ...


  • Wilbur-Ellis Company Michigan, United States

    Associate Territory Manager - Branded Technologies & Biologic Solutions - Remote -(Michigan - Great Lakes Region) Description Do you have a strong agronomic background with a solid understanding of biological solutions? Do you have a track record of meeting your sales goals? Does ...

  • Key Bank

    Personal Banker

    1 day ago


    Key Bank Fife, United States

    Location: · 5306 Pacific Highway E - Fife, Washington · Fife Branch · Job Summary · Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide ...


  • Creative Financial Staffing Fife, United States

    About the company: · CFS is working with a wholesale distributor and manufacturer that originated in the Pacific Northwest. They pride themselves on delivering outstanding customer service and building relationships that last with both customers and employees. · Some benefits i ...