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Claims Coordinator - Kent, United States - Ravago Greece Group
Description
1665 Enterprise Pkwy, Twinsburg, OH 44087, USAJob Description
Posted Friday, January 5, 2024 at 5:00 AM
Purpose:
The purpose of the Claims Coordinator is to resolve the claims involving Customer Returns, Inventory Discrepancies, Carrier Claims, Supplier Claims, and Sales Order Adjustments.
Ensure efficient and accurate claims transactions while maintaining a balanced workload.
Manage and respond to business inquiries regarding claims.
Process all areas of claims within the ERP system with timely and accurate identification coding for each business.
Communicate with other departments on obtaining approvals and dispositions of products for various claims.
Enter and obtain proper documentation for customer returns and issue customer credits for those returns.
Ensure claims are processed through to resolution and closed within the system.
Develop relations with the various departments for continued communication and support to resolve claims in a timely manner.
Work with other departments to confirm quantities and material that shipped, to process claims requiring credit/rebills to Customers.
Participate in positive, productive conversations when disputes arise within the department and provided an analysis of the situation to the Supervisor.
To produce claim status reports for management.Suggest claims processing workflow improvements with approval from the Supervisor.
To respond to questions/concerns to meet business needs.
Use of ERP system to investigate and log Nonconformance
Process customer complaints, RGA's, Nonconformance documentation and CAR's
Produce weekly reports for investigators and inventory coordinators to ensure paperwork completion
Track data in spreadsheets and produce quarterly analysis
Create and research statistical trends for quality management reviews
Update, distribute and maintain controlled documents
Perform internal process audits
Complete and maintain customer surveys and scorecards
All other duties as assigned
Key Partnerships
A team player must cultivate successful relationships with the following individuals to achieve alignment and support.
Purchasing team
Customer service team
Segment team
Competencies; Knowledge, Skills, Abilities (KSA)
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility.
The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.
Detail-oriented while maintaining a high level of organization and prioritization.Ability to work in a fast-paced and changing environment.
Excellent communication skills, both written and verbal
Ability to multi-task, balance workload and prioritize.
Innate sense of urgency that provides proactive and consistent work.
Able to work effectively with minimal supervision.
Minimum Qualifications/ Education / Experience / Certifications
Education:
Bachelor's degree (preferred) or equivalent work experience considered in lieu of degree.
Experience:
Minimum of - 2 years of relevant work experience required.
Systems
Experience:
Microsoft suite:
Outlook, Excel - Required (Teams, SharePoint, PowerPoint preferred)
NOTICE TO APPLICANTS :
Ravago Americas is an equal employment opportunity employer.
We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status.
We assure you that your opportunity for employment with this employer depends solely upon your qualifications.Job Family
LOGISTICS - SUPPLY CHAIN JOB FAMILY
Job Function
WHITE COLLAR (Job Function)
Pay Type
Hourly
Employment Indicator
RCNA Sa Support
nd Ave S, Kent, WA 98032, USA,
1665 Enterprise Pkwy, Twinsburg, OH 44087, USA
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