-
Customer Support Specialist
4 weeks ago
Planet Professional Indianapolis, United StatesCustomer Support Specialist · 1 year contract, 12pm-9pm Shift · Must Haves: · Associate's Degree with at least 2 years previous customer service experience or greater than 3 years previous customer service experience · Preferred: · Previous experience with SAP and Salesforce · E ...
-
Customer Experience Specialist
2 weeks ago
Emarsys UK Ltd Indianapolis, United StatesCustomer Experience · Specialist · Indianapolis · **Customer Experience Specialist** · Indianapolis · Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personaliz ...
-
Customer Account Specialist
22 hours ago
PLZ Aeroscience Corp Indianapolis, United StatesPLZ is committed to product stewardship and innovation, strong ethical standards, sustainable operations and most importantly, the development of our people. Whether at our manufacturing facilities or corporate headquarters, PLZ prioritizes health and safety, and offers you the s ...
-
Customer Experience Specialist
2 weeks ago
ClusterTruck Indianapolis, United States**Customer Experience Specialist** · Customer Experience · Indianapolis, Indiana · Department · **Customer Experience** · Minimum Experience · **Entry-level** · Compensation · **$14/hour** · As a ClusterTruck Customer Experience Specialist, you LIVE for making each intera ...
-
Customer Service Specialist
1 week ago
Nanosonics Inc Indianapolis, United StatesJob Description Job Description JOB SUMMARY - Customer Service Specialist Are you looking for a career opportunity where you can leverage your skills to help others? Do you have a passion for customer service with high attention to detail? Are you comfortable with learning new te ...
-
Customer Experience Specialist
6 days ago
ClusterTruck Indianapolis, United States**Customer Experience Specialist** · Customer Experience Indianapolis, Indiana Department **Customer Experience** Minimum Experience **Entry-level** Compensation **$14/hour** As a ClusterTruck Customer Experience Specialist, you LIVE for making each interaction an opportunity to ...
-
Customer Care Specialist
6 days ago
Creative Bus Sales Indianapolis, United States**$1,000 Sign On Bonus** · **Pay Range: $18 - $22 hour** · **Description:** · Customer Care Specialist 1, must deal effectively both internally with others and with external customers. Position will assist the Customer Care Manager with administrative needs and ensuring custom ...
-
customer experience specialist
3 weeks ago
ACE Rent A Car Reservations Inc Indianapolis, United StatesJob Description · Job Description · POSITION SUMMARY · The Customer Care Specialists of ACE Rent A Car Reservations, Inc. are responsible for working with locations and customers to review and resolve service issues, complete the daily processing and resolution of the customer ...
-
Customer Service Specialist
3 days ago
TEKsystems Indianapolis, United StatesSeeking remote customer service professionals that are money motivated · *Description:* · Execute recruiting strategies to identify, attract and schedule top Insurance Sales agent candidates using various job boards, social media platforms, and other recruitment tools. · Colla ...
-
Customer Service Specialist
6 days ago
Garage Door Doctor Indianapolis, United States· We seek a passionate and driven Customer Service Representative who can offer our customers an exceptional experience. The position being offered is Tuesday-Saturday. The ideal candidate should possess a background in service and have excellent communication, listening, and pr ...
-
Customer Inquiry Specialist
3 weeks ago
Apria Indianapolis, United StatesAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and the ...
-
Technical Customer Onboarding Specialist
1 week ago
Wilson Language Training Indianapolis, United StatesTechnical Customer Onboarding Specialist · Department: Customer Experience · Location: · Wilson Language Training is growing and looking to for a Technical Onboarding Specialist. The Technical Onboarding Specialist is responsible for successfully orienting customers to Wilson ...
-
Elanco Animal Health Indianapolis, United StatesActively contribute to the Center of Excellence team, identifying and implementing improvements across the organization. Collaborate with key business partners from the technical product support call center, logistics and warehouse team, PV&S, and Qu Customer Experience, Complian ...
-
Customer Specialist
2 weeks ago
Purple Ink LLC Indianapolis, United StatesAre you an experienced customer service professional with a background in accounts receivable, looking for a role in a stable and mission-driven organization? Do you enjoy solving problems and providing excellent experiences for customers? If so, this might be the role for you. ...
-
Regional Customer Satisfaction Specialist
3 weeks ago
Saia Indianapolis, United StatesReady To Go Further? · Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll feel it in the support you get on day one - from leadership and from your team. A jo ...
-
Customer Relations Specialist
2 weeks ago
Suburban Propane Indianapolis, United StatesOverview · We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our ...
-
customer experience specialist
2 weeks ago
Ace Rent A Car Reservations Inc Indianapolis, United StatesJob Description Job Description POSITION SUMMARYThe Customer Care Specialists of ACE Rent A Car Reservations, Inc. are responsible for working with locations and customers to review and resolve service issues, complete the daily processing and resolution of the customer survey re ...
-
Customer Support Specialist
3 weeks ago
Planet Professional Indianapolis, United StatesCustomer Support Specialist · 1 year contract, 12pm-9pm Shift · Must Haves: · Associates Degree with at least 2 years previous customer service experience or greater than 3 years previous customer service experience · Preferred: · Previous experience with SAP and Salesforce ...
-
Customer Support Specialist
3 weeks ago
Now Courier Indianapolis, United StatesPrincipal Function: The Customer Support Specialist is responsible for providing customer service support, troubling shooting customer issues, utilizing service knowledge to drive recommendations, and escalates issues as necessary. · Essential Duties and Responsibilities: Duties ...
-
Customer Service Specialist
3 weeks ago
Apria Indianapolis, United StatesAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and the ...
Customer Specialist - Indianapolis, United States - CarMax
Description
715- Greenwood Claybrooke Commons Drive, Indianapolis, Indiana, 46237CarMax, the way your career should be
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process.
While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars.
We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do – Essential ResponsibilitiesProvide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions.
To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential.
You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders.
We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrate exceptional communication skills
Display confidence in self, the product and CarMax
Ability to build and maintain strong relationships
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
Balance the needs of the Customer and the business when making decisions
Seek to fully understand and meet Customer needs
Create win-win solutions to Customer issues
Get work done well, on time and follow the right process
Drive work processes and pay close attention to detail
Perform multiple duties in a high energy, fast-paced working environment
Read, interpret and transcribe data in order to maintain accurate records
Lift objects that weigh as much as 25 lbs.
Education and/or Experience
High School Diploma, or equivalent
Sales and customer service experience, in an area such as retail, preferred
Valid Driver's License
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way, we help every associate grow their career and achieve their best, at work and in their community.
We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.