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    Reservationist - New York, United States - Estiatorio Milos

    Estiatorio Milos
    Estiatorio Milos New York, United States

    2 weeks ago

    Default job background
    Description
    Primary roles and responsibilities

    • Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner
    • Follows up on all reservation requests, changes, and cancellations
    • Calls guests to confirm all daily bookings
    • Ensures guests are advised of policies and deposit requirements
    • Acquires credit card Information for itemized receipts and credit card disputes
    • Communicates and coordinates with FOH and BOH staff to discuss and relay any changes and special requests
    • Updates preferences and ensures accuracy of guest profiles, merges duplicate profiles as needed
    • Understands complete floor plan & service flow of the restaurant
    • Answers phone calls and provides information on reservations, availability, restaurant hours and services
    • Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values to ensure a memorable guest experienceRequirements
    • A minimum of one (1) year experience in an upscale dining setting
    • Excellent interpersonal and customer service skills
    • Strong written and verbal communication skills
    • Able to work in a fast-paced, team environment
    • Able to multi-task, is receptive to feedback and direction
    • Knowledge of POS and reservation systems (an asset)
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