- A stable and consistent work environment in an office and/or virtual setting
- A training program to learn how to help employees and customers from some of the world's most reputable brands.
- An assigned mentor and manager who will guide you on your career journey.
- Career development and promotional growth opportunities through increasing responsibilities
- A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.
- Provide excellent customer service to external customers and internal support to an assigned team.
- Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
- Provide detailed notes on phone calls, and track and code documentation according to standard processes.
- Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.
- Resolve issues with one call/ one-person responses.
- Investigate customer feedback.
- Track trends
- Assist with developing corrective/preventative actions.
- Perform administrative tasks.
- Education & Licensing:
- Skills:
- PC literate, including Microsoft Office products, Windows environment.
- Must meet minimum typing requirements.
- Experience:
- Entry-level colleagues are offered a world class training program with a comprehensive curriculum.
- An assigned mentor and manager that will support and guide you on your career journey.
- Career development and promotional growth opportunities
- A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.
-
Dentist – DDS
1 week ago
Aspen Dental Johnson City, United States Full timeThis opening is a lead dentist role, Managing Clinical Director. · $10000 Sign On Bonus and $7500 Relocation. · At Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our b ...
-
Route Sales Representative
2 weeks ago
Primo Water Corporation Johnson City, United StatesOverview: · **CDL ROUTE DELIVERY DRIVER** · **Mon-Fri 6am-6pm** · **$1,000 SIGN ON BONUS** · **_ CRYSTAL ROCK WATER_** · Inspiring Healthier Lives - through Water your Way · **Pay**:$24/ hour + paid overtime during training** · **Competitive earning potential** · **Uncapped Commi ...
-
Warehouse Coordinator
1 week ago
Kanaan Communications Johnson City, United StatesOverview and Essential Functions: · **Kanaan Communications, LLC** is currently seeking a Warehouse Technician · **Summary/Objective** · The Warehouse Assistant is responsible for actively participating in the warehouse operations and activities by assisting the Warehouse Supervi ...
-
Warehouse Technician
2 weeks ago
Kanaan Communications Johnson City, United StatesOverview and Essential Functions: · **Kanaan Communications, LLC** is currently seeking a Warehouse Technician · **Summary/Objective** · The Warehouse Assistant is responsible for actively participating in the warehouse operations and activities by assisting the Warehouse Supervi ...
-
Warehouse Coordinator
5 hours ago
Kanaan Communications Johnson City, United StatesOverview and Essential Functions: · **Kanaan Communications, LLC** is currently seeking a Warehouse Coordinator · **Summary/Objective** · The Warehouse Coordinator is responsible for actively participating in the warehouse operations and activities by assisting the Warehouse Supe ...
-
Commercial Parts Professional
2 weeks ago
Advance Auto Parts Johnson Creek, United StatesA rare opportunity to work for Advance Auto Parts within Kearns Motor Car Company in Johnson Creek, WI · What is a Commercial Parts Pro? · Professional-level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible fo ...
-
Assisted Living Community Nurse
1 week ago
The View at Johnson Creek Johnson Creek, United StatesWant to work with a team that not only cares about their residents but for their team as well? · Monitor residents for changes in condition, behaviors and signs/symptoms of illness and effectively communicate these changes to the supervisor. · - Partners with the healthcare staff ...
-
Doug Valentine - State Farm Agent Cedar Rapids, United States Full timePosition Overview · State Farm Insurance Agent located in Cedar Rapids, IA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Doug Valentine - State Farm Agent, you will build and develop customer relationships within the comm ...
-
Doug Valentine - State Farm Agent Cedar Rapids, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a Financial Representative State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products ...
-
General Anesthesiologist
3 weeks ago
AMN Healthcare IOWA CITY, United StatesJob Description & Requirements · General Anesthesiologist · StartDate: ASAP · AMN Healthcare is seeking a qualified general, cardiac, pediatric, chronic pain, neurology, regional, or OB anesthesiologist for a faculty opportunity with a Big Ten university with a longstanding hist ...
-
Faculty Anesthesiologist
3 weeks ago
AMN Healthcare IOWA CITY, United StatesJob Description & Requirements · Faculty Anesthesiologist · StartDate: ASAP · A Midwest Big Ten University with a longstanding history of academic excellence seeks a qualified faculty anesthesiologist to join its department. For this academic opportunity, the successful candidat ...
-
Anesthesiologist
3 weeks ago
AMN Healthcare IOWA CITY, United StatesJob Description & Requirements · Anesthesiologist · StartDate: ASAP · A Midwest Big Ten University with a longstanding history of academic excellence seeks a qualified faculty anesthesiologist to join its department. For this academic opportunity, the successful candidate must b ...
-
Pediatric Allergist
3 weeks ago
AMN Healthcare IOWA CITY, United StatesJob Description & Requirements · Pediatric Allergist · StartDate: ASAP · The University of Iowa, a Big Ten University with a longstanding history of academic excellence, is seeking a pediatric allergist. This 100% clinical faculty member will see patients in clinic five to six h ...
-
Academic Allergy/Immunology Physician
3 weeks ago
AMN Healthcare IOWA CITY, United StatesJob Description & Requirements · Academic Allergy/Immunology Physician · StartDate: ASAP · The University of Iowa, a Big Ten University with a longstanding history of academic excellence, is seeking an allergy and immunology faculty member for a bustling practice. Candidates sho ...
-
Pediatric Dermatologist
3 weeks ago
AMN Healthcare IOWA CITY, United StatesJob Description & Requirements · Pediatric Dermatologist · StartDate: ASAP · The University of Iowa Department of Dermatology is seeking a board-certified or board-eligible fellowship-trained pediatric dermatologist. This position includes the opportunity to teach medical studen ...
-
Cardiac Cath Lab Medical Director
3 weeks ago
AMN Healthcare IOWA CITY, United StatesJob Description & Requirements · Cardiac Cath Lab Medical Director · StartDate: ASAP · The Division of Cardiovascular Medicine at the University of Iowa Carver College of Medicine seeks a Cath Lab Medical Director. The successful candidate will build, grow, and lead a team of fi ...
-
Academic Allergy/Immunology Physician
3 weeks ago
AMN Healthcare IOWA CITY, United StatesJob Description & Requirements · Academic Allergy/Immunology Physician · StartDate: ASAP · The University of Iowa, a Big Ten University with a longstanding history of academic excellence, is seeking an allergy and immunology faculty member for a bustling practice. Candidates sho ...
-
Cloud Components Team Lead"
2 weeks ago
Cascade Innovations Frytown, United StatesAbout the Company · With our passion for leading technologies, we connect systems, processes, and people in Frytown. · What do we offer? · You have the opportunity for creativity and development with exciting projects, intensive knowledge exchange, individual training, and our Du ...
-
Female Pelvic Medicine
3 weeks ago
AMN Healthcare IOWA CITY, United StatesJob Description & Requirements · Female Pelvic Medicine & Reconstructive Surgeon · StartDate: ASAP · The highly reputable University of Iowa seeks a Female Pelvic Medicine and Reconstructive Surgeon. Dive into a dynamic role with a clinical focus that's 90% to 95% on FPMRS and 5% ...
-
Advice Academy Professional
1 week ago
Charles Schwab Lone Tree, United States Full timePosition Type: RegularYour opportunity · Do you have an interest in Financial Planning? If so, the Schwab Advice Academy is the program for you · The Schwab Advice Academy is a 12 month rotational program that prepares you for a role in financial planning and advice within the We ...
Entry- Level, Care Team Representative - Coralville, United States - Sedgwick
Description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.
A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.
If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here.
Join us and contribute to Sedgwick being a great place to work.Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer
Entry- Level, Care Team Representative
Our teams connect We collaborate one day a week in the office for a connection day.
Our Coralville office is 3273 Ridgeway Drive and our Cedar Rapids office is located at: 333 1st Street SE, Cedar Rapids, IA 52401
Entry-level, Care Team Representative
Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?
PRIMARY PURPOSE OF THE ROLE:
To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.
ARE YOU AN IDEAL CANDIDATE?
We are looking for enthusiastic and empathetic candidates that want to grow a career.
Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
ESSENTIAL RESPONSIBLITIES MAY INCLUDE
QUALIFICATIONS
TAKING CARE OF YOU
APPLICATION PROCESS
You will complete a recorded video interview as part of our application process.
Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed.
If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.Work environment requirements for entry-level opportunities include -Physical: Computer keyboarding
Auditory/visual:
Hearing, vision and talking.
Mental:
Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.