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    Field Service Engineer - Philadelphia, United States - Danaher Corporation

    Danaher Corporation
    Danaher Corporation Philadelphia, United States

    3 weeks ago

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    Description


    Be part of something altogether life-changingWorking at Cytiva means being at the forefront of providing new solutions to transform human health.

    Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

    At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients.

    With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

    Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

    The Field Service Engineer for Cytiva is responsible for meeting the daily service repair needs of the customer's equipment by driving customer satisfaction through Service Excellence.

    In this role, you will have the opportunity to:

    Technical:
    The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment by driving customer satisfaction through

    Service Excellence:
    Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory

    Customer Service:

    The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.

    Servicing will require travel to and from sites, up to 50% of the time.


    Lead Generation:
    The Field Service Engineer will participate in service & instrument sales opportunities to promote business growth.

    The essential requirements of the job include:

    Education:
    Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field.
    Equivalent military training OR Associates Degree with 2+ years work experience.


    Miscellaneous:

    Must have and maintain a current, valid driver's license, and must follow all customer access policies, including but not limited to acquiring and/or providing proof of required immunizations.

    It would be a plus if you also possess previous experience in:

    Technical:
    Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.
    At Cytiva we believe in designing a better, more sustainable workforce.

    We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

    This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.
    This job is also eligible for bonus/incentive pay.
    We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.


    Note:

    No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

    The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.#LI-MX1At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology.

    We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

    Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond.

    For more information, visit Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

    We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

    Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
    The EEO posters are available here ) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
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