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    Service Engineer - Philadelphia, United States - Leonardo

    Leonardo
    Leonardo Philadelphia, United States

    3 weeks ago

    Default job background
    Description

    Summary of Position:

    Provide technical support to the field support activity of the field service representatives and of the Part 145. Act as a liaison with the company engineering functions, as part of the company responsibility for the continued airworthiness of the products. Works in an international team of Customer Support Engineers between Italy and USA to analyze and propose solutions to increase the reliability and maintainability of the in-service fleet of AW aircraft.

    Duties and Responsibilities:

    • Technical Front-end to solve technical issues reported from Operators, domestic

    (US) and worldwide fleet Technical Representatives and Company Repair Station

    activity in a timely manner.

    • Analysis of field data for reliability, maintainability and design weakness

    analysis interfacing with the Augusta Customer Support database.

    • Keep track of Aircraft Configuration and Certifications for the American fleet,

    tracking in the C.S. Engineering database resident in Italy all the evolutions of

    aircraft modifications, repairs, retrofits.

    • Maintain a constant link with C.S. Engineering Italy to increase awareness of

    fleet problems and establish a fleet-wide knowledge base of technical solutions.

    • Regular reporting to Augusta Customer Support Engineering Management for

    safety related issues and for all the outstanding Customer issues.

    • Validation of Technical Instructions (Publications, Technical Bulletins) to improve

    the quality of technical advices. Daily communication with aircraft maintainers

    and Augusta maintenance bases will be necessary.

    • Analysis of aircraft configuration to highlight criticalities in the spare parts

    provisioning, in training activity and Technical Publication updating.

    • Develop maintenance, repair, assembly procedures for Operator issues that fall

    outside the coverage of standard Technical Publications.

    • Use field experience/data to influence the established Product Improvement

    Process, driven by C.S. Engineering, for supportability, maintainability and

    design improvement.

    • Report ongoing actions and solutions to technical problems during meetings

    with customers and management.

    • Present major issues ("top 10") and solutions to management team in various high

    level meetings.

    • Support accident Investigation activity.
    • Develop Technical Presentations in support of Customer round tables, trade shows, etc.

    Education:

    Bachelor Degree in Engineering (Aeronautics/Mechanics/Electronics) *Required*

    All potential candidates should read through the following details of this job with care before making an application.

    Experience:

    Prior aerospace experience in technical areas of rotary wing sector *Required*

    Competencies & Attributes:

    • Mastery of aviation technology
    • Strong written and oral communication skills.
    • Strong pc skills.
    • Intercultural awareness, ability to create and maintain relations
    • Able to work under pressure and meet customer deadlines
    • Well-organized and adaptable with a flexible approach
    • Able to handle critical and emergency situation involving customers
    • A knowledge of Italian is a strong plus
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