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Oakland

    Payroll Tax Accountant - Oakland, United States - TalentBurst

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    Description

    Job Title:

    • Payroll Tax Accountant

    Location:

    • Open For 100% Remote Job

    Duration:

    • 3+ Months Contract (With Possibility of extension of 18th Months)
    Be an expert at resolving complex payroll issues and assessments that come through service cloud, ensuring our customer's questions are answered in an accurate, efficient and timely manner
    Documenting, improving, and scaling the tax escalations team by implementing process automation and reducing common customer issues
    Identify, document, and solve issues that may arise as a result of customer error or product bugs/limitations Identify gaps in our policies and inefficiencies in how we work together and collaborate with sales, support, tax operations and product to define and implement improvements Work with Federal and State tax agencies to resolve any customer tax issues


    Skills:
    Excellent skills in time management, de-escalation, composure, and prioritization
    Creative problem-solving
    Cross-functional agility
    Superior Payroll product, process, and policy knowledge
    Composure under pressure and ambiguous circumstances and constant change
    Self-sufficiency, using all available resources
    Approach work with positivity
    Bachelor's degree in accounting, economics, tax, business, or equivalent
    2-4 years of experience in tax and or payroll tax, experience with federal and state payroll tax filings a plus
    Self-motivation with the desire for ownership and ability to operate independently in a fast-paced, ever changing and innovative environment while working collaboratively across multiple functions
    Strong attention to detail and accuracy, passionate about improving workflows and process
    Excellent interpersonal and writing skills, comfortable communicating with our customers over phone and email
    Strong familiarity with Microsoft Excel and Google Sheets
    Must be a Macbook user


    Education:
    Bachelor's degree in Accounting, Economics, Business or 4 years of experience in tax and/or payroll tax, experience with federal and state payroll tax filings and/or amendments a plus

    #TB_EN

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