Jobs
>
Unity Village

    Associate, Guest Services - Unity Village, United States - Unity

    Unity
    Unity Unity Village, United States

    2 weeks ago

    Default job background
    Description
    Associate, Guest Services

    Job Details

    Job Location

    Unity School of Christianity - Unity Village, MO

    Position Type

    Full Time

    Description

    Position Summary:

    Provide assistance toguests and visitors in making reservations, check in and out and offer a customer friendly lodging environment.



    Essential Job Functions:
    Accept in bound phone calls and in-person requests for lodging reservations and assist guests with questions and requests.

    Perform check-in and check-out procedures via electronic hotel management system.


    Post payments, balance receipts and prepare lodging reports daily; maintain an accurate posting of charges and payments and keep an accurate accounting of the cash drawer.


    Perform kitchen tasks such as preparing and/or serving items for hotel breakfast, washing dishes, and general cleaning of prep area, equipment, buffet, and dining area.

    Regular and reliable attendance at the worksite and adhere to assigned schedule. this position is not a remote or telecommute position.


    Adhere to all company and departmental policies and procedures per the guidebook including all safety requirements including all safety guidelines.

    Utilize electronic time management system to input time, attendance and paid off request.

    Non-

    Essential Job Functions:
    Perform housekeeping duties to include but not limited to dusting, changing bed linens, vacuum/mop, and clean guest bathrooms.

    Assist guests and visitors with travel arrangements, including transportation to and from the airport, as needed.

    Work overtime, weekends and holidays, as business necessity dictates.

    Communicate with other local hotels, and various Unity departments, as requested.

    Qualifications


    Education:
    High School Diploma/GED Equivalent


    Competency Statement(s):
    Able to acquire and apply knowledge, skills, and experience to accomplish results.

    Able to provide high quality service while consistently seeking ways to improve outcomes and enhance service.

    Able to promote a safe and inclusive environment of integrity and honesty.


    Experience:
    One-year hotel/motel or guest services experience

    Phone system experience to adequately accept incoming calls, transfer, and supply interdepartmental support

    Customer service skills

    Former cash handling/cashier experience


    Verbal and written communications skills experience to successfully interact with all levels of the organization and variety of guests and visitors.

    Basic office skills include use of office equipment, room set-up, and work order requests.

    Former cleaning or physical labor-intensive experience, preferred.


    Computer Skills:
    Basic end user of MS Office: MS Word, MS Excel, MS Outlook

    Basic user of keyboarding and demonstrated data entry skills

    Former experience with hotel management software, preferred or the demonstrated ability to learn and operate the system.


    Certificates & Licenses:
    Valid Jackson County Food Handler's Permit (training provided)


    Other Requirements:
    Complete pre-employment skills testing: MS Word, Data Entry A/N, Basic Office Skills

    Fluent reading, writing, and speaking bilingual skills (Spanish/English) required, only when indicated.


    Physical and Mental Requirements:
    N/A Not Applicable Activity - Not applicable to this occupation

    O Occasionally Position requires this activity up to 0-27% of the time hrs./day)

    F Frequently Position requires this activity up to 27-61% of the time hrs/day)

    C Constantly Position requires this activity up to 61-100% of the time (5.5+ hrs./day)

    C Indoor Work

    F Sitting/Workstation

    C Use of Hands/Fingers

    O Lifting 25 Max lbs.

    O Carry 25 Max lbs.

    F Reach (select): Overhead Forward

    O Exposure to Hazards


    Type:
    cleaning chemicals/acid bowl cleaners

    O Push/Pull Equipment


    Type:
    Housekeeping cart, vacuum cleaner

    C Read/See

    C Standing/Walking

    C Talk/Communicate

    O Stoop/Kneel/Crouch/Crawl

    C Operate Computer

    O Personal Protection Equipment:
    latex gloves


    Operate Company Equipment:
    Copier, Fax, Printer, Telephone System, vacuum, mop/bucket, dusting cloths, Cash Drawer, Credit/Check Approval System,laundry washer and dryer, oven, microwave, food holding equipment, convection burner, pancake machine

    Work Environment:
    Lodging and Conference Center Environment


    Other Duties:


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.
  • Unity School of Christianity

    Guest Services Associate

    1 week ago

    Unity School of Christianity Lee's Summit, United States

    Job Details · Job Location · Unity School of Christianity - Unity Village, MO · Position Type · Full Time · Salary Range · $15.50 Hourly · Description · Position Summary: Provide assistance to guests and visitors in making reservations, check in and out and offer a customer ...

  • Nothing Bundt Cakes #80

    Guest Service Representative

    3 weeks ago

    Nothing Bundt Cakes #80 Blue Springs, United States Part time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for t ...

  • Unity

    Guest Services Associate

    2 weeks ago

    Unity Lee's Summit, United States

    Guest Services Associate · Job Details · Job Location · Unity School of Christianity - Unity Village, MO · Position Type · Full Time · Salary Range · $15.50 Hourly · Description · Position Summary: Provide assistance toguests and visitors in making reservations, check in and out ...

  • Wingstop Restaurants

    Guest Service Team Member

    4 weeks ago

    Wingstop Restaurants Lee'S Summit, United States

    Wingstop Ne Sam Walton Lane Suite D - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Gues ...

  • PENN Entertainment

    Security-Guest Service

    4 weeks ago

    PENN Entertainment Kansas City, United States Regular Full time

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. · We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers ...

  • Cracker Barrel

    Guest Service and Sales

    2 days ago

    Cracker Barrel Belton, United States

    Cracker Barrel - JobID: 40928 [Retail Sales / Team Member] As a Guest Service and Sales Expert at Cracker Barrel, you'll: Run the roost when it comes to the retail shop - from the host stand to the toy displays and everything in between; Keep the shelves filled to the brim with t ...

  • Cedar Fair

    Guest Services Associate

    1 day ago

    Cedar Fair Kansas City, United States

    Overview: · $15/hour · A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may ...

  • Earth Fare, Inc

    Guest Services Associate

    1 week ago

    Earth Fare, Inc Kansas City, United States

    Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. · Essential Duties & Responsibilities: ...

  • Cedar Fair

    Guest Services Associate

    2 days ago

    Cedar Fair Kansas City, Missouri, United States Permanent

    Overview: · $15/hour · A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may i ...

  • Drury Hotels Company, LLC

    Guest Service Agent

    1 hour ago

    Drury Hotels Company, LLC Kansas City, United States

    Property Location: · 7900 NW Tiffany Springs Pky. - Kansas City, Missouri · You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a plac ...

  • Cedar Fair

    Guest Services Associate

    9 hours ago

    Cedar Fair Kansas City, United States

    Overview: · $15/hour · A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may in ...

  • AEG

    Guest Service Ambassador

    1 week ago

    AEG Kansas City, United States Part time

    About us · On December 7, 2020, the NWSL announced the decision to award an expansion franchise to Kansas City. In the year following, world-class women's soccer was brought to the Heartland, where KC Current completed its Inaugural Season in front of the world's best sports fan ...

  • Marriott Hotels & Resorts

    Guest Service Expert

    1 week ago

    Marriott Hotels & Resorts Kansas City, United States

    Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the Guest Service, Expert, Guest, Se ...

  • Hendrick Automotive Group

    Guest Services Representative

    5 days ago

    Hendrick Automotive Group Kansas City, United States

    Hendrick Lexus North (Kansas City) · Location: 9300 NW Prairie View Rd, Kansas City, Missouri 64153 · Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and ...

  • Children's Mercy KC

    Guest Services Specialist

    1 week ago

    Children's Mercy KC Kansas City, United States

    Thanks for your interest in Children's Mercy: · Do you envision finding a meaningful role with an inclusive and compassionate team? At Childrens Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serv ...

  • Hyatt Regency London

    Guest Services Agent

    1 week ago

    Hyatt Regency London Kansas City, United States

    **Guest Services Agent** · Hyatt House Atlanta Perimeter Center 5875 Peachtree Dunwoody Rd.undefined Sandy Springs GA 30342 Posted: May 7, 2021 · Share Guest Services Agent via Email **Summary** · Guest Service Agents are responsible for greeting and registering the guest, pro ...

  • Cedar Fair

    Guest Services Internship

    1 week ago

    Cedar Fair Kansas City, United States InternshipSHIP

    **Guest Services Internship** · CAROUSEL_PARAGRAPH · Kansas City, Missouri · Customer/Guest Services · 13062 · ** Share Job** · ** Job Description** · **Overview:** · **You will be joining a team of customer service professionals, learning the business behind the fun, and ...

  • Children's Mercy Kansas City

    Guest Services Specialist

    1 week ago

    Children's Mercy Kansas City Kansas City, United States

    As a member of the Guest Services team, this position will be the first and lasting impression for our patients and families and will support creating a welcoming environment consistent with our hospital values and culture of Patient and Family Cente Guest Service, Specialist, Sh ...

  • Hilton

    Agent - Guest Service

    1 week ago

    Hilton Overland Park, United States Part time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Guest Services Agent, you would be resp ...

  • TS2 Hospitality

    Guest Service Associate

    2 weeks ago

    TS2 Hospitality Kansas City, United States

    Job Description · Job DescriptionSalary: $14-$15 · Job summary · Our guest service associates are the "front line" of our hotel team, interacting the most with guests and often having the greatest impact on the overall guest experience. As a member of the guest services team, you ...