- Promptly investigate new commercial claims
- Review coverage forms and contracts to interpret applicable coverage then communicate the analysis to our customers
- Evaluate the facts and develop and execute plans to resolve claims
- Document all decisions, correspondences, reports, and discussions
- Negotiate the settlement of claims with claimants and their legal counsel
- Pay claims within assigned authority limits
- Interpret coverage and communicate the analysis to our customers
- Present an overview of specific claims to customers and company associates
- Bachelor's degree or related experience
- 1+ year of related work experience required
- Knowledge of insurance policies and coverage, claim payment procedures, insurance regulations, and familiarity with medical and legal terminology is preferred
- Analytical skills to review, exercise judgment and evaluate claims to make sound decisions
- Ability to review and interpret complex and detailed documents
- Effective oral and written communication skills
- Ability to maintain confidential information
- Effective computer and math skills beneficial
- Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
- As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
- Meal Subsidy available for associates who report to an office.
- 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
- Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program to encourage charitable giving.
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Claims Representative II - Stevens Point, United States - Sentry
Description
A Customer Service Professional position requiring creativity, empathy, interpersonal skills and a strong desire to assist customers.
Provides prompt claim investigation, evaluation and settlement or denial of claims with minor to severe exposures. Provides empathy and understanding and explains policy coverages and claims processes to customers. Authorizes payments in accordance with assigned authority limit. Documents claim files with all pertinent information and disposition. Responsible for handling claims having moderately complex negligence, compensability, damage and coverage issues, such as bodily injury. May include handling low complexity litigation in some claims niches.
This role will report to our Stevens Point, WI office.
What You'll Do:
Our Claim Representatives provide superior customer service by conducting prompt claim investigations, which includes evaluating coverage, determining liability, and settlement of damages. In addition, you'll:
What it Takes:
What You'll Receive:
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
About Sentry:
We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await
Joe Larsen
Talent Acquisition Specialist
(see below)
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
