Customer Service Representative - Wisconsin Rapids, United States - Sagility LLC

Sagility LLC Wisconsin Rapids, United States

2 weeks ago

Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Customer Service Representative

Job Description:

Join Sagility, a leader in healthcare solutions, and help us make a difference in people's lives daily. At Sagility, we pride ourselves on shaping careers with opportunities to advance and thrive in a supportive environment.

Join Our Team and S.O.A.R

S-Spark Curiosity O- One Team, One Direction A- Action for Results, R- Right by Right Purpose

As a Customer Support Representative, you are the first point of contact for our clients, providing top-notch service and support. You'll handle inquiries with care, offering solutions and maintaining our commitment to quality.

Key Responsibilities:

Efficiently handle incoming calls and manage customer queries and concerns.
Conduct detailed research to resolve issues effectively.
Document all interactions accurately.
Maintain professionalism and empathy in all communications.

Benefits:

Competitive pay starting at $14.00/hr with performance-based incentives.
$15.00/hr Bilingual with performance-based incentives
Paid state-of-the-art training.
Comprehensive health benefits after 90 days.
Programs focused on employee wellness and engagement.
Real opportunities for career growth - 90% of our leaders began in this role

What We're Looking For:

A commitment to excellence and high-quality service.
Excellent communication and interpersonal skills.
Ability to multitask in a dynamic, fast-paced environment.
Experience in healthcare or customer service is preferred but not required.

Requirements:

At least 18 years old with a high school diploma or equivalent.
Proven experience in a customer service role preferred.
Reliable and punctual with a positive attitude and team-oriented mindset.
Effective written and verbal communication skills.
Must have a secure home office setup with a reliable internet connection.

Join Us:
If you're passionate about making a difference and ready to contribute to a team that's improving healthcare access and quality, apply today to become a part of Sagility

An Equal Opportunity Employer/Vet/Disability

Location:

WisconsinUnited States of America

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