Director of Operations - Running Springs, United States - Pali Institute

Pali Institute Running Springs, United States

3 weeks ago

Description

Pali Mountain is seeking a Director of Operations to operate their San Bernardino, California, property that provides best in class summer camp, outdoor school, and conference center experiences to over 50,000 children and 10,000 adults annually with a staff of 250.

Brands:

Outdoor School - Pali Institute -

Summer Camp – Pali Adventures -

Conference Center – Pali Retreat -

Expectations:

To materially streamline operations while improving the already exceptional customer experience scores.

To ensure the property is prepared to comfortably accommodate customers to capacity.

To consistently under promise and over-deliver while providing amazing Wow experiences.

To mentor direct reports transforming them from strong managers to exceptional leaders.

To deeply integrate the company's vision across all operations.

To facilitate smooth communications between all departments.

To work with management to achieve organizational goals and objectives.

Requirements:

Bachelor's degree with a hotel management specialization.
5+ years of hospitality management experience.
Experience in working with youth is a plus.

Job Description:

Streamlining operations to produce simplicity and cost savings results.
Providing the management team's daily direction, encouragement, and corrections as needed.
Supervising managers who have a team of 250+ employees.
Strong time-management and solution focused mind-set.
Attention to detail.
Strong work ethic.
Excellent verbal and written communication skills.

Essential Duties, Responsibilities & Skills:

Operational Management:

Develop and implement operational policies and procedures to streamline processes and enhance productivity.
Oversee the day-to-day operations of the camp, outdoor education, and retreat center, ensuring efficiency and effectiveness.
Manage facilities, equipment, and resources to maintain a safe and functional environment for guests and staff.

Program Development:

Work with program directors to help them consistently upgrade offerings for campers, outdoor education groups, and retreat participants.
Ensure that programs align with Pali's mission, values, and educational goals.
Monitor program outcomes and make immediate adjustments as needed to improve quality and fix blind spots.

Staff Management:

· Direct Reports: Executive Chef, Facility Director, Outdoor Education Director, Summer Camp Director, Conference Center Director, HR Manager, Camp Store Manager and Housekeeping Manager.

Supervise the recruiting and training of staff members, including program leaders, administrative personnel, and support staff.
Foster a positive and inclusive work environment that promotes teamwork, professional growth, and employee satisfaction.
Conduct regular performance evaluations and provide feedback, coaching, and support to senior staff members.

Strategic Planning:

Collaborate with senior management to develop and implement strategic plans and initiatives to achieve organizational objectives.
Identify growth opportunities and develop strategies to expand the facilities offerings and reach.

Financial Management:

Develop and manage the annual budget with the CFO, ensuring fiscal responsibility and accountability.
Monitor financial performance and review trends to identify areas for cost savings and revenue growth.

Customer Relations:

Coach managers to provide exceptional customer service and satisfaction.
Address any dramatically escalated customer inquiries, concerns, and provide feedback in a timely and professional manner.
Assist in maintaining positive relationships with community partners and vendors.

Salary and Benefits:

$175,000 - $205,000 Annually plus bonus of up to 20%

Bonus based on, budget reductions, increased customer experience scores, increased manager happiness scores and site's consistent readiness for full capacity.
Full-time
Paid holidays, vacation, and sick leave
Medical, dental and vision insurance

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