- Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or on the phone) by saying, "Thank you for banking with Pathfinder Bank." While maintaining confidentiality of all customer records and documents.
- Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner. Assist with support work.
- Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquiries to management.
- Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the employee difference policy.
- Update customer contact information on an ongoing basis to be sure we have the most accurate data on the even the bank would need to contact them.
- Understand and adhere to risk and regulatory standards, policies, and controls. Identify risk-related issues needing escalation to management.
- Demonstrate by proactively assisting other branch colleagues when needed as well as actively participating and contributing during branch team meetings.
- Assist Branch Management with any other duties as assigned.
- Floating /Covering shifts - both within assigned branch location and at other branch locations
- Attend all required branch meetings, bank business meetings and activities.
- Customer Service Expertise
- Basic Computer Skills
- Attention to Detail
- Problem Solving
- Teamwork
- Communication
- High school diploma or equivalent
- At least one year customer service experience
- 1-3 years banking experience or cash handling experience
- Professional in appearance and conduct
- Intermediate computer skills (Microsoft Office and Outlook)
- Basic mathematical functions
- Ability to work as part of a team and assist other team members
- Ability to adapt to change
- Attention to detail and quality of work
- Ability to multi-task
- Positive attitude
- Previous sales or referral making experience
- Community involvement
-
Customer Service Representative
2 weeks ago
Echelon Supply and Service Liverpool, United StatesJob Description · Job DescriptionCompany: Echelon Supply and Service · Position: Customer Service Representative · Overview: Since 1977, Echelon Supply and Service has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the wor ...
-
Customer Service Representative
2 days ago
Pathfinder Bank Liverpool, United StatesJob Type · Full-time · Description · Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank · About Us: At Pathfinder ...
-
Customer Service Representative
6 days ago
Jeffrey Reynics - State Farm Agent Liverpool, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
-
Echelon Supply and Service Liverpool, United StatesJob Description · Job DescriptionCompany: Echelon Supply and Service · Position: Government Customer Service Representative · Overview: Since 1977, Echelon Supply and Service has been a leading supplier of hoses and hose assemblies for commercial and military applications throug ...
-
Customer Service Representative
2 days ago
Southern Glazer's Wine & Spirits Syracuse, United States Full timeOverview · The Customer Care Licensing Representative strictly adheres to state and company licensing requirements while facilitating the opening of new customer accounts/chains, changes in customer license status, establishment of delivery schedules, COD terms, and Sales Repres ...
-
Customer Service Representative
3 days ago
National Safety Council Syracuse, United StatesSave lives, from the workplace to anyplace. · The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas whe ...
-
Customer Service Representative
3 weeks ago
GROWMARK, Inc. Syracuse, United StatesPURPOSE AND SUMMARY STATEMENT · Performs a variety of clerical duties, as well as provides customer service to office visitors and telephone calls. · ESSENTIAL JOB FUNCTIONS · Performs order entry in Seedway's JD Edwards's system and processes data entry related to credit stat ...
-
Customer Service Representative
1 week ago
CPS Recruitment Syracuse, United StatesJob Description · Job DescriptionCUSTOMER SERVICE REPRESENTATIVE · HOURS: In-office, or potential hybrid schedule · Business hours are 8:00am - 5:00pm Monday-Friday · PAY RATE: $18.50/hr · CPS Recruitment is partnering with a prestigious safety and training company in Syracuse, ...
-
Customer Service Representative
1 week ago
Exxpress Tire Delivery Syracuse, United StatesOverview: · Customer Service Representative Exxpress Tire 567 Stewart Drive Syracuse, NY Who Are We? Exxpress Tire is a wholesale tire distributor providing products and deliveries to retail automotive businesses throughout Greater Buffalo NY; Rochester NY; Syracuse NY; Erie PA ...
-
Member Service Representative
1 day ago
SECNY Federal Credit Union Syracuse, United StatesJob Description · Job DescriptionAre you looking for a career where you can advance? · Do you want to work for a company that truly cares about its employees, members, and community? · If your answer to these questions is an enthusiastic YES then please keep reading · SECNY Feder ...
-
customer service representative
1 week ago
Family Dollar Syracuse, United StatesFamily Dollar SOUTH SALINA STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
-
Customer Service Representative
2 weeks ago
Rapid Response Monitoring San Francisco, United States Permanent2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS · Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day, overnight, and weekends. In recognition of that commitment, we are offering shift differentials for ho ...
-
member services representative
3 weeks ago
YMCA of Central New York Syracuse, United StatesJob Title: Member Services Representative · Reports To: Membership Director · Work Location: Southwest YMCA, Onondaga Community College · FLSA: Non-exempt - Part-time · Work Schedule: 5 am - 10 am; 2 days per week · Salary Rate: $15.00//hour · A Career with a Cause: · We are we ...
-
Customer Service Representative
3 weeks ago
Elgen Staffing Syracuse, United StatesOur client, a nationwide manufacturer of packaged goods, has an immediate need for an experienced Customer Service Representative, to join their growing team in North Syracuse. Our candidate of choice will be responsible for managing relationships with new and existing customers, ...
-
Customer Service Representative
3 weeks ago
Elgen Staffing Syracuse, United StatesOur client, a nationwide manufacturer of packaged goods, has an immediate need for an experienced Customer Service Representative, to join their growing team in North Syracuse. · Our candidate of choice will be responsible for managing relationships with new and existing customer ...
-
Membership Service Representative
4 weeks ago
YMCA of Metro Atlanta Baldwinsville, United States Part timeAs a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission ...
-
Customer Service Representative
1 week ago
Dupli Graphics Corporation Syracuse, United StatesNumber of hires for this role 4 **BenefitsPulled from the full job description** · Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program 401(k) ...
-
Customer Service Representative
2 weeks ago
Freeman Holdings Group Syracuse, United StatesOur motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each ...
-
Customer Service Representative
1 week ago
National Safety Council Syracuse, United StatesSave lives, from the workplace to anyplace. · The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas wh ...
-
Customer Service Representative
1 week ago
EverVet Partners Syracuse, United StatesJob Description · Job DescriptionAre you passionate about animals and helping others? Are you organized and friendly? If so, our Customer Service Representative role may be perfect for you · At Manlius Veterinary Hospital, you'll join a dedicated community committed to making a ...
Customer Service Representative - Liverpool, United States - Pathfinder Bank
Description
Job Type
Full-time
Description
Summary/Objectives
The Customer Service Representative (CSR) is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team in achieving their annual goals. The CSR is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in growing the bank, while managing preventable losses and reducing fraudulent activity.
Essential Functions
None
Requirements
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit or stand at a desk and work on a computer. The employee must be able to lift and/or move up to 15 pounds. The employee mush have physical strength to handle routine office materials and tools. Dexterity of hands and fingers. There may be occasional lifting and transporting up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Travel
If necessary, travel will be primarily during the work day.
Required Education, Experience and Qualifications
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for these job duties, responsibilities and activities may change at any time with or without notice.
Starting Pay Range: $17-$19/hour
Salary Description
$17-$19 per hour
