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    Account Manager-CNAC - Fort Worth, United States - DPR Investments

    DPR Investments
    DPR Investments Fort Worth, United States

    2 weeks ago

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    Description
    Job Description
    DPR Investments (d.b.a as CNAC) is looking for passionate, career-minded and focused professionals to join our Fort Worth, TX based DPR Family. We are growing again and looking for top talent to join our Account Management-Collections team

    The Account Manager- Collections will work both independently and as part of a team. You will perform customer service / collection efforts to minimize losses on pre charge-off accounts, as wells as vehicle impounds, total-loss, and substitution of collateral accounts. This employee will have contact with customers, repossession agents, various internal departments, and other outside agencies.

    JOB DUTIES
    • Document conversations, collection/recovery activity, and utilize promises effectively.
    • Assist insurance adjusters with requests, questions and problems regarding any pending claim settlements.
    • Initiate contact with customers in an effort to negotiate payments or secure collateral. Calls are generated by manual dialing and will include inbound and outbound calls.
    • Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines.
    • Recommendations to repossess or abandon impounds by assessing the value of the vehicle vs. any storage/repair/repossession fees.
    • Utilize advanced skip tracing of collection techniques and other available resources for accounts where there has been difficulty establishing phone contact.
    OTHER IMPORTANT DUTIES
    • May assist in other related departments as required by business need.
    • The Schedule will be Monday through Saturday with one day off Tuesday, Wednesday or Thursday. You will work two nights until 8pm.
    • Perform other duties as needed.
    Experience and Skills
    • Knowledge of effective customer service and collection techniques.
    • Working knowledge of the Fair Debt Collection Practices Act, and collection policies and procedures
    Skills
    • Good oral and written communication skills.
    • Demonstrate strong negotiation and escalation skills.
    • Accurate typing and data entry skills.
    • Ability to operate standard office equipment and demonstrate competency in the use of standard software applications.
    • Demonstrate excellent judgment skills when responding to inbound/outbound calls.
    • Interpersonal skills necessary to promote a cooperative team environment and provide good customer service.
    • Self-motivated with a demonstrated ability to utilize a variety of resources to research and resolve delinquent accounts.
    • Ability to relate well with others and constructively interact with a diverse group of people.
    ]Experience
    • High school diploma or equivalent required.
    • Previous experience in collections or customer service.
    Job Benefits
    • Excellent pay plan Base Salary (no draw) plus commissions
    • Great benefits package (Medical, Dental, Vision, Life/AD&D, LTD/STD etc.)
    • Great 401(k) Plan with company matching contributions
    • Great paid time off plan (start with 3 weeks per year)
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