- Providing exceptional service to customers
- Working with Apogee to address end-user and network escalations
- Working with Apogee to coordinate client activities (e.g. move-in)
- Responding to emergency outages promptly
- Monitoring, investigating and retiring equipment alarms
- Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
- Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
- Tracking and updating escalation tickets
- Working with Apogee on customer install activities as needed
- Seeing that Apogee's policies and end-user agreement are upheld in your perspective region
- Generating reports as required
- Attending training events as required
- Other documentation and administrative duties as requested
- Experience with commercial-grade networking equipment
- Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
- Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
- Certifications such as Net+, CCENT, CCNA, CWTS
- Experience with Cable TV "headend" equipment
- Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field
- 2-3 years of help desk or technical support experience
- 2-3 years of customer support experience
- An attractive salary
- Health insurance plan including Health Savings Account matching program
- Monthly stipend for cellular and data usage
- Engineering and Technical teams receive cash bonuses for obtaining certifications
- Maternity and Paternity leave
-
Network Technician
4 days ago
Apogee Pittsburgh, United States Full timeWe're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets t ...
-
Network Technician
3 weeks ago
Motion Recruitment Pittsburgh, United StatesOur client, a well known cloud security company is urgently looking to hire a Network Technician to join their team in Pittsburgh, PA · ** This is a 12 month contract to hire on a W2 offering a full benefits package** · Required Skills & Experience · Experience in a data center e ...
-
Network Maintenance Technician
3 weeks ago
TEKsystems Pittsburgh, United StatesJob Description · Job DescriptionCompensation · Tiered Pay Structure (Dependent on experience) · PLEASE REVIEW ENTIRE JOB DESCRIPTION. Feel free to contact me directly at or if you wish to gather more information about these positions · OFFER: · $1500 monthly per diem · $3k-6k q ...
-
Network Technician I/II
1 week ago
Windstream Communications Pittsburgh, United StatesNetwork Technician I/II · Pittsburgh, PA, USA ● West Virginia, USAReq #118 · Tuesday, March 26, 2024 · Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrie ...
-
DVI Technologies, Inc. Pittsburgh, United StatesRole: NOC Technician · Location: Pittsburgh, PA (Onsite Role) · Long-Term position · (NOC) technicians have three primary responsibilities: · Tier 1 support for all calls to call center and support requests placed online. · Proactive network monitoring · Manage trouble ticke ...
-
Network Technician I/II
2 weeks ago
Windstream Pittsburgh, United StatesJob Description · Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. · As Kinetic, Windstream offers bundled services, includ ...
-
Titan Industries Muse, United StatesThe German Railway is one of the most diverse employers in Germany. Every year, we are looking for over 5,000 apprentices in 50 different professions who want to become even better with us. We are currently seeking applicants for a 3.5-year apprenticeship as an Electronics Techni ...
-
Titan Innovations Shippingport, United StatesHidden Champion. This is what we call companies that hold a leading market position in their niche. Our client is a Hidden Champion in software development for medical fields and we encounter their products regularly in our daily lives. The owner-managed company was founded over ...
-
Technical Support Specialist
6 days ago
Oxford Solutions Pittsburgh, United StatesOpen with our client for a Level II Technician. · As a Level II Technician, you will play a critical role in providing advanced technical support to business clients. You will be responsible for managing network systems, resolving complex technical issues, and ensuring a seamless ...
-
Tier 2 Support Technician
4 days ago
PGH Networks Pittsburgh, United StatesCompany Description · PGH Networks is a technology company based in Pittsburgh, PA that provides top-quality computer and technology support solutions for regional enterprises. We challenge the technology industry by changing the standards of technology solutions and maintaining ...
-
Diesel Mechanic Technician
2 days ago
Hunter Truck Pittsburgh, United StatesHunter Truck is hiring · Hunter Truck is looking for all-level Technicians and is offering a Sign BONUS for Expert and Master Level Diesel Technicians for up to $5,000 · Come work at Hunter Truck, a family-owned and operated network of the largest heavy-duty truck dealerships i ...
-
Clinical LTC Pharmacist
1 day ago
Soliant Pittsburgh, United StatesMinimum 1+ years pharmacy experience required. · Soliant Health is seeking to hire a Clinical Pharmacist to work in a Long Term Care Pharmacy setting outside Pittsburgh, PAThis is a great opportunity to get your foot in the in a NEW pharmacy setting with a new team creatingcareer ...
-
Security Installer
2 weeks ago
Johnson Controls International Pittsburgh, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and ...
-
Lead Fleet Mechanic
2 weeks ago
Brink's, Incorporated Pittsburgh, United StatesThe Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why ...
-
Technician - Building and Construction
3 weeks ago
RCG Moody International Limited c/- Intertek Pittsburgh, United StatesEntry Level Technician - Building and Construction · Intertek is searching for a Technician to join our Building & Constructionteam in our Green Tree, PA (Pittsburgh) office. The Technician will assist with field testing, building inspections and lab testing. We're looking for en ...
-
Biomedical Equipment Technician 3
3 weeks ago
Philips Pittsburgh, United States Full timeJob Title · Biomedical Equipment Technician 3 (Fairmont, WV)Job Description · Biomedical Equipment Technician 3 – Northeast WV · This position supports the Multi-Vendor Biomedical business with our clients in Northeast WV. This position will be responsible for customer relationsh ...
-
PC Technician
2 weeks ago
SAIC Pittsburgh, United StatesDescription · SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS Program. Location: Pittsburg, PA · Job Duties: · Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual oper ...
-
Senior Retail Service Maintenance Technician
4 weeks ago
Giant Eagle Pittsburgh, United States Full timeDescription · Experience Required: 3 to 5 years experience working with hardware/software installation preferably in a retail environment, 3+ years experience supporting Microsoft Windows workstation software. · Experience Desired: Experience handling small to medium projects · ...
-
Maintenance Technician
2 weeks ago
Hearst Pittsburgh, United States Full timeWTAE-TV, the Hearst-owned ABC affiliate in Pittsburgh, PA has an opening for a full-time Maintenance Technician. The person in this role maintains the station's equipment and systems from acquisition to distribution. This position provides technical and IT support for all station ...
-
Field Technician I
3 weeks ago
RCG Moody International Limited c/- Intertek Pittsburgh, United StatesField Technician I - Construction Materials Testing · Professional Service Industries, Inc. (Intertek-PSI) is looking for a Field CMT Technician to join our Building & Construction team in Pittsburgh, PA. · Intertek-PSI is a leading US based provider of assurance, testing, inspec ...
Network Technician - Pittsburgh, United States - Apogee
Description
Job Description
Job DescriptionWe're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.
We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
Field Service Representatives are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment. You'll do all this onsite interacting daily with our customers, which means you'll need to have a professional attitude and appearance. You'll report directly to a regional supervisor.
You'll be a full-time worker in the Pittsburgh Region.
The hourly rate for this position is $ $30.00 depending on experience.
Here's your job:
You'll love this job if this describes you:
Deeply ingrained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project.
Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.
Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you're wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).
Requirements
Experience we're looking for:
Physical requirements. You'll use your hands to type, use power tools. You'll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you'll need to lift up to 75 lbs.
On-call Environment: This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window.
Travel. You will have to travel occasionally to Austin, TX for training, projects, and other campuses' to assist another department.
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:
At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.
Accommodation:
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources,
