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- Experience Required: 3 to 5 years experience working with hardware/software installation preferably in a retail environment, 3+ years experience supporting Microsoft Windows workstation software.
- Experience Desired: Experience handling small to medium projects
- Education Desired: Associates Degree
- Certification or Licensing Required: A+ and/or MCDST Certification
- Travel Required: Regional - Daily, More than 50%
- Lifting Requirement: Up to 100 pounds
- Respond, troubleshoot and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS hardware and audio-visual) problems in a timely manner.
- Install and maintain hardware at all Giant Eagle, Inc., and its subsidiaries and divisions to ensure efficient Company operations.
- Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware and audio-visual hardware operations.
- Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner, ensuring customer requirements are met. Provide configuration and provisioning support when required.
- Provide feedback on software documentation, guidelines and installation procedures to facilitate ongoing support and maintenance.
- Ensure all policies and standards on IT hardware in retail locations are enforced and practiced.
- Work with appropriate departments to test, monitor and participate in the installation of all other ancillary software, updates and upgrades.
- Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
- Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner.
- Prevent unauthorized access to information, assets or restricted areas and report any attempts.
- Ensure preventative maintenance programs are performed.
- Maintain current knowledge of trends and developments related to technology hardware and software.
- Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
- Mentor other retail service technicians and ensure standards are followed.
Senior Retail Service Maintenance Technician - Pittsburgh, United States - Giant Eagle
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Description
Job Responsibilities