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    Front Desk Sales Associate - Brentwood, United States - Sona Dermatology and MedSpa

    Sona Dermatology and MedSpa
    Sona Dermatology and MedSpa Brentwood, United States

    4 weeks ago

    Default job background
    Description
    Check out our Sona Overview ) to learn more about why YOU should join our team

    Location: 7100 Commerce Way Suite 160 Brentwood, TN 37027

    Hours:
    Mon, Tues, Wed, Fri: 9am-5pm, Thurs: 9am-6pm or 11am-8pm; one Saturday shift per month: 10:00am-3:00pm

    Pay:
    $19.24/hr plus monthly bonus opportunity based on performance

    Sona Dermatology


    Are you the one? If you care about people, seek performance-professional fulfillment (achievements, fit, financial), and want to make the world a better place, we would love for you to join us in our pursuit of excellence on our journey to save lives, build relationships for life, and make a difference in the world, one person at a time.


    For 40+ years, Sona Dermatology, the innovator, and leader in clinical-1st integrated clinical-cosmetic skincare for life, has been transforming our "center-of-our-universe" clients'/patients' lives with a personalized continuity of essential clinical care and world-class cosmetic care to ensure results for life (health, wellness, happiness).

    In addition to Sona's elite, board-certified Dermatologists who specialize in holistic, integrated skincare (including Mohs surgery), Sona's industry-leader recognition includes Allergan Black Diamond, Top 1% Anti-Aging/Vitality Injectables, Top 10 Botox, and #1 Coolsculpting (body contouring, fat reduction/weight loss).


    At Sona Dermatology, we are a beautifully, dynamically, powerfully diverse community of individuals who value inclusion and aspire to give all of us/each of us (collectively and respectively) the opportunity to achieve our full potential, unencumbered by bias and discrimination resulting from age, ethnicity, gender, race, religion, nationality, sexual orientation, gender identity, socioeconomic position, or political ideology.

    We choose love over hate, we choose unity over exclusion, we choose assumption of positive intent over accusation, we choose problem-solving over indifference, and we choose defining the future over being defined by the past.

    In these demanding times, we are lucky to have each other and strive to make a difference, be a positive force for good, offer love and support to those in need, and make the world a better place.

    Associate

    Associate is a mission-critical leadership role. For your respective practice, you and your team are responsible 1. quantity and quality of practice development-growth, 2. quality of experience/service, and 3. overall center-level performance, productivity, and value creation across the entire market (existing and new centers).


    With extraordinary opportunity and great expectations-accountability, the Associate enjoys commensurate performance-based compensation (base, benefits, bonus) and requisite latitude to collaborate, innovate, and drive/execute results.


    In addition to servant leadership and top talent EQ/IQ, the Associate operates in a highly dynamic environment where it is vital to 1.

    be a subject matter expert in all Sona Dermatology processes (executing and solving for success towards KPI targets) and 2.

    actively communicate/partner daily with the Practice Manager and Center-Level Teams.

    Role / Duties & Responsibilities

    The Associate has many responsibilities and serves in one of the most important and complex roles at Sona Dermatology.

    The Associate is responsible for quality patient care and satisfaction and management of the operations and commercial functions of the practice (care/outcomes, service, Revenue value creation) and includes:

    Promotes exceptional patient experience and focuses on patient satisfaction and service

    Maintains an expert level knowledge of all company products and services

    Uses appropriate interpersonal skills and communication methods to gain acceptance of products and services

    Achieves assigned sales targets and overcomes objections

    Acts as the point person for all in-practice patients, including consultation pre and post procedure and as needed for company products and services

    Maintains detailed records within the practice management system with regard to patient data

    In coordination with team, ensures practice maintained in a healthy and clean manner


    Verifies insurance eligibility, provide necessary forms to new patients, updates information on existing patients, reviews for accuracy and scans/copies all insurance cards.

    Monitors waiting room and updates clients on wait times on a consistent basis; Monitor client flow and adjust nurse scheduling assignments as needed

    Applies all information on insurance plans, accurately identifying and entering into systems

    Strong attention to detail regarding co-pays, check-in, check out, and payment collection processes

    Associates report to Practice GMs.

    The ideal Associate is an individual with strong interpersonal skills, professional and personal integrity, and is aligned with Sona Dermatology's organizational guiding principles:

    Excellent in Pursuit of Extraordinary

    Sona-TDC P1 Servant Leadership

    Integrated-Shared Vision

    Ecosystems, Not Hierarchies

    Collaboration-Communication

    Culture of Accountability/Urgency

    Agile-Acceleration-Simplification

    Breakthrough Comfort Zone DNA

    High Engagement-Participation

    Innovation-Learning Culture

    Capabilities Experience / Expertise / Education

    1-5+ Years Associate -Commercial/Operational/Leadership Experience (BD, growth, sales, marketing)

    1-5+ Years Healthcare (clinical-dermatology or cosmetic; bonus consumer/retail)

    1-5+ Years Growth and Innovation in Healthcare, Health & Wellness, and/or Retail

    Professional Certifications (e.g., healthcare, operations, OSHA, health & safety, etc.)

    Track Record of Breakthrough Results (safety, care/outcomes, service, revenue/sales, value creation)

    Fit with Sona Dermatology Mission, Team, Values (desire/passion to make a difference)

    All-In, Digital-First, Vital Few Success Factors, Creative Problem-Solver, Self-Starter, High Confidence-Low Ego, Servant Leader, Tolerant Collaborator, Executive Presence, Strong EQ-IQ, High Ethical Standards-Professional/Personal Integrity

    Bachelor's Degree and Continuing Relevant Industry/Professional Training

    Available for Moderate Travel (up to 25%)

    Work Environment

    Must be able to accommodate a moderate to fast work pace. Must be able to operate within Microsoft Office Suite -proficient with Outlook, Word, and Excel. This position is 100% on-site.

    Position Type/Expected Hours of Work

    Full-time employees: days and hours of work are typically Monday through Friday, 9:00 a.m. to 5:00 p.m. with one shift from 11:00 a.m. to 8:00 p.m. each week and one Saturday a month from 10:00 a.m. to 3:00 p.m.

    Benefits

    Competitive Salary

    Bonus incentives (Performance driven)

    Full-time employees are eligible for a full benefits package including medical, dental, and vision coverage, paid time off, and paid holidays

    No overnight shifts or on call requirements

    Growth and internal development opportunities

    *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


    Sona Dermatology is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.



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