Client Support Specialist - Richardson, United States - Texas Capital Bancshares, Inc.

Texas Capital Bancshares, Inc. Richardson, United States

3 weeks ago

Description

Texas Capital is built to help businesses and their leaders.

Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries.

Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives.

At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News' Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks.

For more information about joining our team, please visit us at

Responsibilities

Provide high touch customer care for all Texas Capital Bask/Bask Bank Consumer Clients.
Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.
Provide escalation support for Tier 1 Shared Resources team.
Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.
Act as subject matter expert for Consumer products, services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services.
Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.
Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.
Abide by Texas Capital Bank policies, procedures, and regulatory compliance guidelines.
Advanced organizational skills, prioritizing business needs and meeting service level agreement deadlines.
Utilize unique specialized skills as needed per direction of management.
Provide exceptional client experience.

Qualifications

Minimum 3+ years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.
General working knowledge of all applicable banking laws and regulations
Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
Strong oral presentation and training delivery skills in-person and over the phone required
Excellent problem-solving, analytical and critical thinking skills
Demonstrated ability to influence and establish positive working relationships across the organization required
Results oriented in a high-performance team environment
Self-starter and ability to multi-task in a fast-paced environment
Outstanding organization and effective time management skills
Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.
Texas Capital is an Equal Opportunity Employer.

Behavior Support Specialist

1 week ago

Richardson Independent School District Richardson, United States

Position Type: · Special Student Services/Behavior Specialist · Date Posted: · 6/4/2024 · Location: · Family Services Center · Closing Date: · Until Filled Description: · This position requires in-district travel. · Attachment(s):Behavior Support Specialist - Program Speciali ...
APM Support Specialist

3 weeks ago

Collaborate Solutions, Inc. Richardson, United States

Title: APM Support Specialist · No. of Years of APM/CSDM experience : 8 + years of experience · Location : Richardson, TX,USA (HYBRID) · Hands-on Experience with APM Module: · Proficiency in using the APM module within ServiceNow, including understanding its features, functionali ...
IT Support Specialist II

1 hour ago

Texans Credit Union Richardson, United States

We're Texans Credit Union. We are a $2.4 billion financial institution making our members' financial dreams come true for 70 years. We are member-owned and operated in the Dallas metro area and are looking for people to join our team who love a challenge and enjoy helping others ...
APM Support Specialist

3 weeks ago

Micasa Global Richardson, United States

The ideal candidate should possess the following experience: · No. of Years of APM/CSDM experience: 8 + years of experience · Hands-on Experience with APM Module: · Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and c ...
Laboratory Support Specialist

4 days ago

Methodist Health System Richardson, United States

Hours of Work : · FLEX · Days Of Week : · FLEX · Work Shift : · PRN (United States of America) · Job Description : · Your Job: In this highly technical, fast-paced, and rewarding position, you'll collaborate with multidisciplinary team members to provide the very best care for pa ...
Laboratory Support Specialist

3 weeks ago

Methodist Health System Richardson, United States

Hours of Work : · Midnight -0830 · Days Of Week : · M-F · Work Shift : · Job Description : · Your Job: · In this highly technical, fast-paced, and rewarding position, you'll collaborate with multidisciplinary team members to provide the very best care for patients. The Laboratory ...
Producer Support Specialist

1 week ago

Agile People and Payroll LLC Richardson, United States

Job Description · Job DescriptionDescription:ABOUT US · Agility Insurance Services, headquartered in Richardson Texas, is a National Field Marketing Organization (FMO) and a leader in Medicare and Health Insurance enrollment. As part of the Agility Team, you will be joining a div ...
IT Support Specialist

22 hours ago

EPITEC Plano, United States

**IT Support Specialist posted 3 hours ago** · **JOB TYPE:** Full-time, Contract **LOCATION:** Johnston, Iowa **JOB SUMMARY FOR IT Support Specialist:** · Support hours fall between the hours of 7am 6pm, Monday - Friday. · Candidate must be available to work any 8hr shift with ...
IT Support Specialist

3 days ago

NewPoint Real Estate Capital LLC Plano, United States

Reports To · Service Support Manager · Job purpose · The IT Desktop Support Specialist is responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, telecommunications circuit ...
IT Support Specialist

1 week ago

Splunk Plano, United States

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out ...
IT Support Specialist

2 days ago

Splunk Plano, United States

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out ...
MSP Support Specialist

2 weeks ago

Axxys Technologies Plano, United States Permanent

Are you an IT professional looking for an exciting opportunity to grow your career in the fast-paced world of Managed IT Services? Look no further We are a thriving Small Business Managed IT Service Provider based in the Dallas/Ft. Worth metroplex, and we are seeking talented ind ...
APM Support Specialist

3 weeks ago

AIT Global, Inc. Richardson, United States

Job Title: APM Support Specialist · Location: Richardson, TX Hands-on Experience with APM Module:Proficiency in using the APM module within ServiceNow, including understanding its features, · functionalities, and configuration options. · CSDM Module Knowledge:Familiarity with the ...
Support Specialist I

1 week ago

Inogen Plano, United States

Job Description · Job Title: Support Specialist I, II, III · Reports to: Clinical Services Manager · Department: Client Services - Clinical · Exempt: ? Non-Exempt: ? · Date Created: · Job Summary: · The Support Specialist assists Inogen in ensuring that the equipment pla ...
Customer Support Specialist

3 weeks ago

HAI Connections Richardson, United States

Our Customer Support Specialists are recognized as one of the best in the customer service, marketing & advertising industry If you have great people skills and enjoy working with the public, we want to meet you · We have full-time Customer Support Specialist openings available ...
Software Support Specialist

1 day ago

RealManage Plano, United States

Overview · CiraConnect provides world-class cloud-based software and on-demand "back-office" shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeo ...
Implementation and Support Specialist

1 week ago

PX TECHNOLOGY, LLC Plano, United States

Job Description · Job DescriptionWould you describe yourself as a cooperative team player motivated by team success and sincere recognition? · Is your communication style to-the-point, factual, but also casual on topics you're interested in? · Do you enjoy focusing on a single ...
Clinical Support Specialist

1 day ago

CK Family Services Plano, TX, United States Full time

About CK Family Services CK Family Services is the premiere foster care, adoption, and behavioral health organization in North Texas. For nearly two decades our team of mission-focused professionals has moved the needle in achieving the mission, People united through God to enha ...
Deskside Support Specialist

1 week ago

Merge IT LLC Plano, United States

Our enterprise-level client in Plano, TX, has an immediate need for a Deskside Support Specialist. Please see below for full details- · Job Notes: · --3-6+ month contract / extendable and likely to go perm with good performance. · --Drug & Background check required. · --Onsit ...
Information Technology Support Specialist

3 weeks ago

Jump Start Consulting Plano, United States

The IT Support Specialist, OEM Tools, is responsible for maintaining, upgrading, and managing our software, hardware, and networks. Resourcefulness is key to this role, requiring the ability to diagnose and resolve issues swiftly. Effective communication with interdisciplinary te ...