Information Systems Technician 2 - Trenton, United States - New Jersey Courts

Description

Salary: See Position Description

Location : Trenton, NJ

Job Type: Full Time

Remote Employment: Flexible/Hybrid

Job Number:

Central Office/Vicinage: Central Office

Division: Superior Court (Clerk's Office)

Opening Date: 05/13/2024

Closing Date: 5/30/2024 11:59 PM Eastern

Description

Should additional positions become available within five (5) months of the closing date, the applicant pool from this posting may be used to fill additional positions.

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public's trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

SALARY: The salary range for this position is $44,148.34 to $75,488.46 for Schedule A, and $44,148.34 to $71,714.04 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater.Judiciary employees hired prior to August 20, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after August 20, 2014, are considered Schedule B.

The Judiciary offers a strong opportunity for growth.

The Superior Court Clerk's Office is seeking an individual with excellent analytical, communication, and administrative skills to serve as an Information Systems Technician 2. The selected candidate will work under the direction of the Clerk of the Superior Court or her designee to provide procedural and administrative support to internal and external Judiciary customers. This position will provide direct phone support to customers contacting the Superior Court Clerk's Office through the Judiciary's Information and Support Center.

The Superior Court Clerk's Office (SCCO) provides customer support in both general matters and technical issues for the entire judiciary and external customers, including but not limited to attorneys, police officers, judges, judiciary and other government staff and self-represented litigants. The Superior Court Clerk's Office is also responsible for foreclosure case processing, filing statewide judgment liens and Superior Court records management. The Information Systems Technician 2 position plays a key role in providing quality customer service to litigants seeking to access Judiciary systems or file documents with the court.

The selected candidate must possess excellent communication and interpersonal skills and be able to assist staff and customers by explaining technical details in a manner the user can understand. The selected candidate must work well in a fast-paced, deadline-driven environment and must be able organize, prioritize, and meet established deadlines. The selected candidate must be able to manage multiple priorities, respond to the needs of different customers, creatively design, and implement solutions and efficiencies. The selected candidate must be able to work well internal and external customers and be comfortable working with staff and court customers. Knowledge about court operations and the applications used by courts and law enforcement is helpful.

REMOTE WORK: The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 3 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

Example of Duties

• Determine best response to computer console error conditions and respond accordingly
• Explain judiciary policies or procedures to clients or customers
• Follow up through resolution on help-desk reports of operational, performance, or service delivery problems
• Give advice, answer routine questions, or assist staff or team members with work in progress
• Collaborate with staff or team members on work-related matters
• Provide first level/help desk support and response to user problems
• Maintain operational documentation including operating procedures, emergency procedures, and error logs
• Maintain security or confidentiality of records, equipment, or computer access
• Perform related duties as required

Qualifications

Two years of experience in the operation of a computer and peripheral equipment, network operations, and/or information technology support, for example, scheduling, customer service, or production implementation.

Substitution: Completion of a recognized certificate program in computer operations or network operations may be substituted for up to one year of required experience. A bachelor's or associate's degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, and/or cybersecurity may be substituted for the required experienceApplicants who do not possess the required experience may substitute semester hour credits in a field related to Computer Science, Information Technology or the area to which the applicant is applying, such as Information Systems, Human-Computer Interaction, Interactive Media, Software Engineering, Computer Networking, and/or Cybersecurity from an accredited college or university for the required experience on a year for year basis with 30 semester hour credits being equal to one year of experience.

Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service. (See )

Supplemental Information

Physical Ability: For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching. The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds.

Driver's License: Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.

Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.

Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.

Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

HOW TO APPLY:

The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered.

The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey.

The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action
Employer Committed to Ensuring an Open Door to Justice

NeoGov applicant support at toll free call)
Monday through Friday, 6:00 AM to 6:00 PM Mountain Time (MT)

New Jersey Courts offers an exciting and rewarding public service career with incredible employee benefits for full-time employees only and their eligible dependents such as:

• State Health Benefits Program including options for medical, dental and prescription coverage
• Public Employee's Retirement System pension program
• Federal Student Loan Forgiveness for employees with 10 years or more of service
• Generous leave program which includes vacation, personal and sick leave and 13 annual paid holidays
• Voluntary investment programs separate from and in addition to the pension plan through the Deferred Compensation Plan and the Supplemental Annuity Trust of New Jersey (SACT)
• Comprehensive training offerings including LinkedIn Learning.
• Tax Savings Programs including the Premium Option Plan, Medical Flexible Spending Account and Dependent Care Flexible Spending Account and Commuter TaxSave
• NJBest 529 College Savings Plan
• Member Term Life Coverage including basic and optional plans