- Oversees service orders.
- Manage with organization and an outlined consistent service process.
- Answers technical questions about vehicle problems, warranties, services, and repairs.
- Maintains Customer Satisfaction scores at or above company standards.
- Assists in diagnosing vehicle problems.
- Orders parts and tools as necessary.
- Oversees administration of warranty claims.
- Oversees training and supervising of service department employees.
- Works with upper management to make service department hiring and discipline decisions.
- Sets schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintains good working relationship with factory(s).
- Attends required manager meetings.
- Maintains effective employee relations.
- Interact with external vendors.
- Manage technician productivity.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customers.
- At least 5 years of experience in a service management or assistant service management role is required.
- Previous dealership experience strongly preferred.
- Must have computer proficiency.
- Valid driver's license
- Strong pay plan
- Health benefits
- High Customer Satisfaction for Both Sales & Service
- A Professional and Respectful Work Environment
- Top Training Processes to Properly Assist Today's Customers
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Service Manager - Harrisburg, United States - Turner Kia
Description
Isn't it time you took your Automotive Service Manager career further by joining Turner Kia?As an Automotive Service Manager at Turn Kia, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Manager:
Job Description
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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