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    Director of Strategic Accounts - Santa Clara, United States - MultiLane

    MultiLane
    MultiLane Santa Clara, United States

    3 weeks ago

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    Description

    Company Overview:

    MultiLane Inc. is a leading high-tech company that provides cutting-edge solutions for the high-speed IO test and measurement market. With a commitment to innovation and excellence, we enable our partners to accelerate their time to market and overcome industry-defining challenges.

    Position Overview:

    We are hiring a dynamic and experienced Director of Strategic Accounts to drive sales growth and expansion in the high-speed test and measurement/interconnect markets. A successful candidate will assume the primary role in managing key strategic accounts. This includes scoping new business opportunities within said accounts, fostering strategic partnerships, nurturing/scaling existing projects, driving cross selling to promote full portfolio and directing post-sales support cases. The DSA will work closely with the MultiLane Inc FAE/Sales teams, along with engineering teams to align product delivery timelines and specifications with the customer requirements.

    This position reports directly to the President/General Manager of MultiLane Inc (Hani Daou).

    Roles and Responsibilities:

    1) Strategic Account Relationship Management:

    Establish strong cadence with key customer stakeholders to understand demand forecast, specific product feedback and requirements.

    Act as primary point of contact for key strategic accounts for all feedback and inquiries; interface between internal MultiLane teams and stakeholders at external accounts.

    Strive for 100% completion of booking targets and associated KPIs.

    2) Pre- and Post-Sales Support:

    Ensure demand forecast is properly scoped out by operations and engineering teams.

    Expand MultiLanes beachhead within established accounts to identify additional sales opportunities.

    Comprehensively log all opportunities (closed/lost/won/scheduled) within said accounts in our HubSpot CRM.

    Regularly follow-up internally with post-sales order fulfillment, ensuring backlog is being fulfilled in a rapid, efficient, and proactive manner.

    Ensure technical issues/requirements are properly funneled to the correct FAE, follow up with internal FAEs to ensure all open technical issues are addressed comprehensively and swiftly.

    3) Strategic Contributions to Sales & Marketing:

    Actively contribute to MultiLane global sales strategy in terms of sales tactics, engagement timelines, customer requirements.

    Provide input to marketing teams as pertains to suggested improvements on product promotion and brand awareness.

    4) General Sales Management and Support:

    Interface with general MultiLane customers for sales support, company presentations/visits/meetings etc., as needed by the overall business.

    Assist and drive strategic engagements and opportunities, even those outside of the initial list of supported accounts.

    Independently identify new opportunities for revenue, align with internal team on plan of attack.

    Requirements:

    5 years of work experience

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