- Ensure we deliver a positive customer experience throughout the application and verification process
- Handle inbound and outbound phone calls to assist customers with questions, uploading documents and developing information provided on loan applications
- Review loan applications and supporting documentation to validate application details
- Calculate income and verify employment for designated applications
- Document and update case information within the system of record
- Provide feedback on trends that can be used to create bulletins and training modules
- Make recommendations on policies and procedures related to verifications and fraud
- Assist with tests and special projects as assigned by management
- 1+ years of financial services experience or equivalent experience
- Positive and self-motivated
- Ability to work effectively in a team environment
- Strong analytical skills
- Excellent verbal/written communication skills
- Strong organizational skills and ability to multi-task
- Effectively communicate with all levels of Marlette Funding leadership
- Proficient with navigating basic computer applications
- Attention to detail & high emphasis on quality
- Must embrace change and thrive in an evolving department
- Bilingual (english-spanish) desired, but not required
- High-functioning team emphasizing collaboration
- Be confident and willing to challenge status quo, but also willing to concede and execute other's ideas when necessary
- Capable of teaching and learning from others to promote continuity of knowledge and personal development
- Ability to work effectively as a team member and as an independent contributor
- Pre-tax and post-tax retirement savings plans with a competitive company matching
- Generous paid time-off plans including vacation, personal/sick time, paid shortterm and long-term disability leaves, paid parental leave, and paid company
- Multiple health care plans to choose from, including dental and vision options
- Flexible Spending Plans for Health Care, Dependent Care, and Health
- Company-paid benefits such as life insurance, wellness platforms, employee
- Other great discounted benefits include identity theft protection, pet insurance,
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Operations Associate - Wilmington, United States - Best Egg
Description
Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings.
We leverage real-time customer insights and data science to connect more people with the right products for their financial needs.
Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
Our culture and values inspire our employees and customers to embrace Best Egg.We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment.
Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.
If you are inspired by inspiring others, Best Egg is the place for you.Best Egg promotes diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.
Our Operations Associate team is crucial to our customer-centric business operations. We stand by principles of quality, customer satisfaction and delivering best in class customer service.
Operations Associate roles are all full-time, non-exempt positions where you work an hourly schedule (posted in the description below) and receive paid time off benefits and monthly incentives based on performance.
In order to work remotely, you must have access to high speed internet and a quiet area to work as we need to limit background noise while interacting with customers.
We will provide you with a computer, monitors, headset and all equipment you will need.
The training process is during your first three weeks 8am-5pm EST, we ask that you do not plan any days off during this three week period to ensure you receive all of the necessary training.
Our headquarters is located in North Wilmington offering state of the art technology, comfortable working areas, an on-site gym, free snacks & drinks, food trucks and happy hours on Wednesdays and a bit of fun in our ping pong and arcade areas.
At this time we are hiring new associates that live within a 50 miles distance to our headquarters building for the opportunity to either choose to work on-site, hybrid or work remotely and occasionally interact with the team at events if desired.
Join our growing internal Operations team as we look for Loan Analysts to verify consumer loan applications and documentation to ensure eligibility while helping to avoid fraud and create a positive customer experience.
This will involve making outbound calls, handling inbound calls, reviewing loan documentation, calculating income and problem solving for questions related to consumer finance loans.
You can expect a fast-paced fun production environment that includes continuous delivery, quality, and knowledge sharing.
Additional benefits are offered such as tuition reimbursement, 401k matching and comprehensive health benefits where the base plan for individuals is provided at no cost.
Work Hours:
Monday- Friday 8am-5pm
2 Saturday per month 9-1pm
Duties & Responsibilities
This is a full-time non-exempt salaried position of $40,000 paid at hourly wage increments of $19.23 per hour and eligible for overtime pay.
In addition to the hourly wage, this position is also eligible for monthly incentive bonuses based on individual and team performance.
Our Brand:
At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances.
For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today's borrower, so that people can establish a smoother financial path.
The egg symbolizes protection and a fresh start.Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
#LI-REMOTE
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care.
