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    Professional Services Consultant - Tampa, United States - Qualityze Inc

    Qualityze Inc
    Qualityze Inc Tampa, United States

    3 weeks ago

    Default job background
    Description
    The Professional Services Consultant will enable customers to be successful implementing Qualityze software.

    They will manage and perform system configuration to meet the clients business needs and to meet industry specific Best Practice.

    The Professional Services Consultant is responsible for ownership of customer issues and works with internal and external resources to address.

    The Professional Services Consultant will provide thorough post client documentation, open issues reports and communicate across multiple divisions within Qualityze to ensure successful implementations.

    Computer literacy skills, continuing knowledge of software revision changes and attention to detail are critical skills for the role.

    The Professional Services Consultant will provide clients with product knowledge and expertise, software validation expertise and working knowledge of regulatory requirements.

    The Professional Services Consultant works in a fast-paced team environment to provide high quality services to a broad customer base.


    RESPONSIBILITIES:
    Works closely with implementation manager and technical teams to execute all activities as outlined in the project plan
    Subject matter expert and product consultant for Qualityze solutions
    Provides best practice advice and input for customer process discussions
    Assist with procedural changes needed for the technology change
    Responsible for integrated application testing; provide feedback to analyst on required changes
    Provide customer implementation support as needed
    Performs required tasks to ensure timely go live and customer satisfaction
    Performs go live support as per the project scope
    Assist with obtaining customer acceptance
    Customer and internal communications
    Maintaining strong industry and product knowledge
    Manage customers relationship.
    Ability to perform product demos and training
    Provide customers with industry Best Practice.
    Guiding, planning and support customers to be successful with Qualityze products
    Create and maintain strong working relationships with customers
    Assist customers in effective electronic quality management system
    Other duties as needed
    KNOWLEDGE, SKILLS,


    AND ABILITIES :
    Ability to communicate effectively in writing, in person, over the telephone and in e-mail
    Ability to successfully operate a laptop computer, MS Office Suite products and develop effective reports when called upon.
    Ability to continually learn and grasp new terminology, application revision changes and industry changes
    Excellent communication, organization, and interpersonal skills.
    Analytical and problem-solving skills
    Thorough understanding of a manufacturing environment with capability to conceptualize document solutions
    Proven success working in a dynamic, fast-paced team environment with tight deadlines
    Mastery of planning, coordination, and task prioritization skills


    EDUCATION AND TRAINING:
    Bachelor Degree in Business/Science
    Ability to work non-standard hours
    Up to 30% travel may be required


    PHYSICAL DEMANDS AND WORKING CONDITIONS:
    Ability to communicate effectively in writing, in person, via video conferencing telephone and via e-mail
    Ability to work with software systems that support our services infrastructure. Ability to work non-standard hours as necessary or required.
    Excellent communication, organization, and interpersonal skills Analytical and problem-solving skills
    Proven success working in a dynamic, fast-paced team environment
    UK Regional Office

    Qualityze Inc.
    450 Bath Road, Longford
    Heathrow, London- UB70EB

    Email:
    India Regional Office

    Qualityze Solutions Pvt Ltd.
    No. 27, 1st floor, 80 ft. road, KHB Colony, 2nd stage, Basaveshwaranagar,
    Bangalore INDIA

    Phone:

    Email:
    #J-18808-Ljbffr
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