Jobs
>
Customer Service Representative
>
Saint Cloud

    Customer Service Representative - St Cloud, United States - EssilorLuxottica

    EssilorLuxottica
    EssilorLuxottica St Cloud, United States

    2 weeks ago

    EssilorLuxottica background
    Description
    Customer Service Representative


    Date:
    May 2, 2024


    Brand:
    Luxottica Wholesale North America


    Location:
    St Cloud, MN, US, 56301


    WHO WE ARE
    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

    The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.


    With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality.

    Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods.

    Every day we impact the lives of millions by changing the way people see the world.


    GENERAL FUNCTION


    The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.

    The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.


    MAJOR DUTIES AND RESPONSIBILITIES
    Answers incoming calls and processes orders.

    Resolves customer complaints, troubleshoots issues to determine best path for resolution.

    Correctly documents customer interactions and tracks call types.

    Maintains support service levels and upholds Luxottica's Customer Service standards.

    Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

    Takes inbound phone calls for up-to 90% of assigned shift.

    Performs all other duties as assigned.


    BASIC QUALIFICATIONS
    High school diploma

    1+ year(s) of experience working in customer service, hospitality or call center environment

    Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

    Strong verbal and written communication skills

    Demonstrated listening and comprehension skills

    A clear team player with strong interpersonal skills

    Ability to maintain composure when dealing with difficult customer situations

    Excellent time management skills – must be able to prioritize tasks efficiently

    Strong PC skills including MS Office; Word and Excel

    Ability to navigate information systems and internet


    PREFERRED QUALIFICATIONS
    Higher education degree

    Previous experience using SAP

    Previous experience in the optical industry, full knowledge of Luxottica's optical products and a strong command of the industry language

    Bilingual Spanish or French


    WHO WE ARE
    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

    The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.


    With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality.

    Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods.

    Every day we impact the lives of millions by changing the way people see the world


    Nearest Major Market:
    St Cloud


    Job Segment:
    Ophthalmic, Healthcare
  • Charles Schwab

    Financial Services Representative

    1 week ago

    Charles Schwab Saint Cloud, United States Full time

    Position Type: RegularYour opportunity · At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. · Schwab's service team is at the he ...

  • Comfort Insurance Corp

    Customer Service Representative

    1 week ago

    Comfort Insurance Corp Saint Cloud, United States

    **Benefits**: · - Bonus based on performance · - Training & development · **PURPOSE**: · An Account Executive (CSR) performs higher level office support duties and provides specialized program support for the Sales Department. Account Executives (CSR) work directly with the sales ...

  • FusionTech

    Customer Service Representative

    3 weeks ago

    FusionTech Kraemer, United States

    Regional Well Supplied. We are currently looking for a CUSTOMER SERVICE REPRESENTATIVE (M/F/D) IN FULL-TIME TO START AS SOON AS POSSIBLE YOUR RESPONSIBILITIES * personal, written and telephone consultation and support of our customers * preparation of offers * recording of change ...

  • Keen Home

    Customer Service Representative

    2 weeks ago

    Keen Home Little Falls, United States

    **Keen Home** has partnered with **Air Temp Service Co ** · **Join Our Team as a Part-Time Customer Service Representative in Little Falls, NJ** · Are you a dynamic and enthusiastic individual with excellent communication skills and a customer service background? · If so, we have ...

  • Kirby Medical Center

    Patient Service Representative

    3 weeks ago

    Kirby Medical Center Monticello, United States

    Full-time, 40-hours per week Patient Service Representative at Kirby Medical Group working primarily at Monticello Orthopedics with the possibility to float between primary care in Monticello, Atwood, Cerro Gordo locations. Provides front end patient and clinic support through in ...

  • Express Employment Professionals

    Customer Service Representative

    2 weeks ago

    Express Employment Professionals St Cloud, United States

    Express Employment Professionals in St. Cloud MN is expanding its team. We are seeking an outgoing, customer service-focused individual to join us as a Customer Service Representative. We thrive on engagement, challenges, and hard work, and we're looking for someone who shares th ...

  • FASTSIGNS #271001

    Customer Service Representative

    2 weeks ago

    FASTSIGNS #271001 St Cloud, United States

    Benefits: · Paid Holidays · Healthcare Reimbursement · SimpleIRA · Bonus based on performance · Paid time off · FASTSIGNS #271001 is hiring for a Customer Service Representative to join our team · Benefits/Perks: · Competitive Pay · Paid Vacation and Holidays · Performance Bonus ...

  • FASTSIGNS #271001

    Customer Service Representative

    1 week ago

    FASTSIGNS #271001 Saint Cloud, United States

    Job Description · Job DescriptionBenefits:Paid Holidays · Healthcare Reimbursement · SimpleIRA · Bonus based on performance · Paid time off · FASTSIGNS #271001 is hiring for a Customer Service Representative to join our team · Benefits/Perks:Competitive Pay · Paid Vacation and Ho ...

  • FastSigns

    Customer Service Representative

    3 weeks ago

    FastSigns St Cloud, United States

    Benefits:Paid Holidays · Healthcare Reimbursement · SimpleIRA · Bonus based on performance · Paid time off · FASTSIGNS #271001 is hiring for a Customer Service Representative to join our team · Benefits/Perks:Competitive Pay · Paid Vacation and Holidays · Performance Bonus · ...

  • Cetera Financial Group

    Client Services Representative

    3 weeks ago

    Cetera Financial Group St Cloud, United States

    Act as a liaison between the registered representatives and their clients while following FINRA guidelines and limitations due to licensing requirements. Prepare and complete client paperwork and follow up tasks to support registered representative. Client Service, Representative ...

  • Family Dollar

    customer service representative

    4 weeks ago

    Family Dollar St Cloud, United States

    Family Dollar TH ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register tra ...

  • XPO Logistics

    Customer Service Representative

    1 week ago

    XPO Logistics St Cloud, United States Part time

    Bill shipments according to applicable tariffs and pricing agreements Recognize and resolve documentation errors Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions Perfo Customer Service Representati ...

  • Cetera Financial Group

    Client Services Representative

    3 weeks ago

    Cetera Financial Group St Cloud, United States

    Job DescriptionAt Cetera, we look at continuous process improvement with the goal of making things more efficient and providing a better experience for our advisors/client and demonstrating a mindset of owning and seeing issues through to completion/resolution. We are currently s ...

  • Family Dollar

    customer service representative

    3 weeks ago

    Family Dollar St Cloud, United States

    Family Dollar CANOE CREEK RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...

  • Holiday Companies

    Customer Service Representative

    1 week ago

    Holiday Companies St Cloud, United States

    Store : 730 South Hwy 10, St. Cloud, Minnesota 56304 · Availability - Shift/Days · Part time Day Shift - Evenings - Overnight Shift Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wor ...

  • Cetera Financial Group

    Client Services Representative

    5 days ago

    Cetera Financial Group St Cloud, United States

    Job Description · At Cetera, we look at continuous process improvement with the goal of making things more efficient and providing a better experience for our advisors/client and demonstrating a mindset of owning and seeing issues through to completion/resolution. We are current ...

  • Cetera Financial Group

    Client Services Representative

    2 weeks ago

    Cetera Financial Group St Cloud, United States

    Job Description · At Cetera, we look at continuous process improvement with the goal of making things more efficient and providing a better experience for our advisors/client and demonstrating a mindset of owning and seeing issues through to completion/resolution. We are current ...

  • Cetera Financial Group

    Client Services Representative

    2 weeks ago

    Cetera Financial Group St Cloud, United States

    Job DescriptionAt Cetera, we look at continuous process improvement with the goal of making things more efficient and providing a better experience for our advisors/client and demonstrating a mindset of owning and seeing issues through to completion/resolution. We are currently s ...

  • XPO Logistics

    Customer Service Representative

    1 week ago

    XPO Logistics St Cloud, United States Part time

    XPO Logistics - JobID: [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; ...

  • EssilorLuxottica

    Customer Service Representative

    2 weeks ago

    EssilorLuxottica St Cloud, United States

    WHO WE ARE · We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the ...